Description

Reports to Guest Experience Director

Job Summary 

The general responsibility of the Guest Experience Associate will be to serve as a customer service representative at our hospitality desk, be informative of Shocco property and services, assist with lost and found, and set up, serve, and clean up food and beverage break experiences. 

Summary of Essential Job Functions

• Assist in all areas of hospitality desk operations including but not limited to learning about Shocco facilities and services.
• Provide exceptional customer service.
• Assist team with general office duties including but not limited to cleaning and organization.
• Use proper accountability with all transactions.
• Handle and work with guests during emergency situations utilizing training and procedures in place.
• Assist in the golf cart rental process.
• Assist in all aspects of lost and found.
• Responsible for planning, preparation, setup, serving, and clean up of food and beverage breaks.
• Willingness to work for other departments on an as needed basis.

Requirements

Spiritual

• Uphold the values of Shocco as defined by the principles of Shocco
• Profess to be a believer and follower of Christ.
• Follow Shocco’s Principles and use it as a guide for your job duties and throughout your daily activities.

Character

• Christian Work Ethic, Christ-Like Impact on those around you, Integrity, Interpersonal Skills, Time Management, Planning, Organization, Teamwork, Humility, Friendly

Job Related

• Experience in the hospitality industry a plus.
• Ability to work nights and weekends.
• Desire and ability to use food service grade machinery such as an oven or popcorn machine.
• Experience working with the public preferred.
• Desire and ability to work in a conference center/camp setting to utilize skills for ministry.
• Experience in operation of computer equipment and programs, preferably Microsoft Windows, Word, Excel, or related programs, and the desire and ability to learn additional programs.
• Desire and ability to communicate with guests and fellow employees using various communication methods. (auditory, verbal, and written skills)
• Desire to grow in area of responsibility.
• Desire and ability to be First Aid and CPR certified.
• Desire and ability to learn and follow food industry standards.
• Have a valid driver’s license.

Physical

• Physical ability to stand and walk for up to 5 hours at a time.
• Physical ability to use a ladder.
• Physical ability to lift and place onto a platform 4 feet high from floor packages weighing up to 50 pounds.
• Physical ability to push or pull a cart with items weighing up to 500 pounds distances up to 200 feet.
• Ability to safely operate a golf cart or vehicle on campus using fleet safety protocols.
• Ability to perform multiple tasks and be detailed when performing assigned tasks.
• Ability to abstain from use of tobacco products, alcoholic beverages, and controlled substances.

The above statements are intended to describe the general nature of work being performed by people assigned to this job.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employment and compensation are at-will, and therefore can be terminated, with or without cause, at any time without prior notice at the employee’s option or Shocco’s option. This at-will relationship may not be modified by any oral or implied agreement, and that neither employee handbook, nor any course of conduct, practice, policy, award, promotion, performance evaluation, transfer, or length of service can modify this at-will relationship.