Title: Onsite Warehouse Support Specialist

Location: 3280 Summit Ridge Parkway, Duluth, GA 30096

Compensation: $24/hour

Hours: 8am-4:30pm EDT, Monday-Friday

Role Description:

This is an incredibly important position that helps to monitor and complete inventory related activities of all ShipBob merchants at partner fulfillment centers and works directly with on-site partners to resolve any merchant concerns. At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations.

What you’ll do:

• Resolve merchant-facing requests around inventory related issues.
• Work directly with on-site partners to resolve merchant concerns.
• Investigate inventory discrepancies reported by Merchant support.
• Perform physical location checks to ensure quality and reconcile inventory variances.
• Play a pivotal role in understanding the root cause of inventory adjustments and participate in efforts to correct.
• Vocalize concerns around inventory practices to ICQA Regional Manager, helping to identify areas of opportunity in day-to-day processes.
• Communicate updates and relay important operational information about clients directly to Manager, Supply Chain ICQA.
• Run cycle counting and inventory control processes according to written SOP’s and in partnership with partner resources. 
• Perform audits or other actions requested by merchants within the site.
• Comply to all food safety and compliance policies and regulations.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Ability to work independently without direct supervision on-site.
• Shows the ability to quickly adapt to changing conditions and solve problems quickly.
• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.
• Ability to multitask and handle multiple issues at the same time without stress.
• Excellent attention to detail.
• Ability to lift 40 lbs without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match 
• Variety of voluntary benefits, such as, short term disability
• Weekly paycheck with paid overtime eligibility 
• Pay progression program
• Daycare Stipend program
• Paid Time Off & Sick Time Off
• Accrued Paid Time Off
• Referral Bonus Program
• Fun Culture >>>Check us out on Instagram (@lifeatshipbob)

Classification: Non Exempt

Reports to: Manager, Supply Chain ICQA