SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of a financial and acquisition systems operational environment for an Intelligence Community customer. This opportunity is ideal for budget analysts and program analysts with federal acquisition program experience.
The Customer Relationship Manager (CRM) will provide support, analysis, research, issue resolution and advice into exceptionally complex problems and processes relating to financial and acquisition systems. This position works in a cross-functional team environment with government and contractorpersonnel.

• Timely on-site customer relations for users
• Ability to understand customer needs, identify problems and provide constructive acquisitionresolutions.
• Excellent speaking, listening, and writing skills to interact well withcustomer.
• Prompt responses to customer queries and the timely implementation of financial solutions and issue resolution
• End user support and interface management for financial systems
• Support for successful transaction processing
• Query development and troubleshooting
• Knowledge of Federal acquisition processes
• Ability to create and facilitate training modules related to the Financial Accounting System, Defense Travel System (DTS), and/or Government Purchasing Card (GPC)processes.
• Collaborate with the Financial Accounting System vendor or work independently to troubleshoot complex problems for the customer.
• Develop Standard Operating Procedures (SOPs) that documents processes related to the financialsystem.
• Work closely with the GPC Program Management Office (PMO) to support end of fiscal yearactivities.
• Assist the GPC PMO and customers with monthly reconciliation of GPCaccounts.
• Work well in a team environment

Requirements Desired:

• BA/BS with 8years' experience
• Current TS/SCI security clearance with CI polygraph
• Junior-mid level PeopleSoft Functional Financials experience
• Ability to provide Tier 2-3 Service Desksupport.
• Ability to work in a fast-pacedenvironment.
• Outstanding customer service skills with the ability to multi-task
• Outstanding communication skills
• In depth knowledge in at least 3 of the following modules PO, AP, GL, KK, AR, BI, AM, PC, CA
• Ability to lead testing initiatives for releases asneeded.

Desired:

• Knowledge in the Defense Travel System (DTS) transaction processes is aplus.
• Experience with PeopleSoft Financials or other Government Financial Accounting System a plus
• Prior Budget Analyst experience supporting federal systems isdesired.