General Manager

Start a new Management career journey with Shine Shop & Rocket Carwash as we expand across the nation, dominating the carwash world with our fast-paced, dynamic, and high-energy environment! At Rocket Carwash, we build top of the line, industry-leading facilities, and leadership. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

We are looking for leaders who want to build a career and have a passion for training the next generation of top talent at Rocket Carwash. For this role to put you on a fast-track path to growth within the company, you must be the ultimate brand ambassador. Join our team of behind-the-scenes problem-solvers who create worry-free experiences for our customers and staff. Our leadership fundamentals are set through respect, recognition and rewards. Your staff will want to emulate your work ethic and positivity after seeing both your sincere dedication to Rocket, and how you convey the Rocket culture to the teammates and customers. As a company devoted to remaining employee-focused, the General Manager will act as a direct link to corporate, ensuring that programs and initiatives are successfully launched and implemented.

We are looking for someone who…

· Is a Positive Self-Starter. You have an upbeat, persistent style. You manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone.

· Is Confidently Fearless. You embrace opportunities, take risks, and challenge the status quo. Diverse thinking is your normal.

· Has an Entrepreneurial Spirit. You're a natural leader, resourceful, thrive under pressure, and bounce back quickly.

· Enjoys being a Trusted Advisor. You build relationships, live integrity, and deliver on promises...every time.

Job Description

• Oversee compliance of all safety regulations and policies
• Manages all aspects of the operation including car wash equipment, chemical inventory, and physical appearance of the office, tunnel, vacuum area, pay stations, and parking lot
• Audit all facets of operations. Deliver feedback and develop solutions to facilitate improvements
• Maintains a complete understanding of budget and cost trends that impact operations
• Works with and serves as the primary point of contact for their assigned wash location, carrying out directives and initiatives.
• Possesses a high level of critical thinking
• Operates with a high level of professionalism and integrity
• Leads and inspires a culture of high performance and building strong customer relationships.
• Coaches team members and develops best practices to ensure that all rocket customers have a best-in-class experience, every time they arrive at one of our wash locations
• Quickly address all customer care concerns and provides thoughtful and immediate resolutions
• Be the person who “rallies the team”, and reinvigorates team members to want to provide an industry-leading customer experience
• Reviews performance of carwash employees on a regular basis.
• Manages, supervises, and directs the activities of the team regarding hiring, discipline, termination, or advancement of employees.
• Fulfill staffing needs and coordinate scheduling.
• Conduct required training on processes and operational procedures for all team members
• Provide exceptional customer service experience every time
• Supervise completion of opening and closing procedures
• Oversee cash and security management
• Handle all damage claims; properly investigate, document, and report accordingly
• May be asked to perform basic to intermediate level maintenance tasks
• Perform other duties as assigned by District Management and above

We are looking for someone who…

• Has the ability to hold team members accountable
• Has a track record of successful outcomes and a willingness to take ownership
• Has experience with labor management and strategic staff scheduling
• Has demonstrated leadership and team building skills
• Has a strong understanding of membership-driven business
• Has a service- and goal-oriented outlook and personality
• Has a high level of initiative, attention to detail, and pride in their work
• Is available to work 40-50 hours per week, including weekends, and a varying schedule to meet the needs of a fast-paced business
• Has working knowledge of MS Office Suite (Word, Excel, Outlook)
• Has the ability to efficiently multitask in a quickly changing environment
• Has a passion for building relationships with customers and community
• Has a willingness to work hard towards a common team goal

Requirements

• 1-2 years of experience in a supervisory role
• Valid driver’s license
• Strong leadership and communication skills
• Work in and develop a team environment
• Ability to lead a team and deliver exceptional customer service
• Be punctual, responsible, and accountable
• Ability to work various hours, including weekends and holidays
• Maintenance experience preferred but not required

Compensation

• Starting at $60-65k annual, based on experience
• Eligible for bonuses on a quarterly basis

Health and Wellness:

· Medical, Dental, and Vision Insurance: Gain immediate access to top-tier medical, dental, and vision insurance plans. Your health matters to us, and we provide comprehensive coverage to ensure you have peace of mind.

· Short-Term and Long-Term Disability Insurance: In the event of unforeseen circumstances, we've got you covered with short-term and long-term disability insurance, offering financial protection and support during challenging times.

· Life Insurance: Safeguard your loved ones with our life insurance coverage, providing financial security and peace of mind for you and your family.

· Critical Illness and Accident Insurance: Be prepared for life's unexpected twists with critical illness and accident insurance, providing additional layers of protection for you and your loved ones.

Financial Security:

· 401K Plan: Start building your financial future with our 401K plan, featuring a generous 4% match and immediate vesting.

· Employee Discounts: Enjoy exclusive discounts within our business portfolio as a valued member of our team.

Company website https://rocketcarwash.com

Equal Opportunity Employer

Rocket Carwash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Work Location: In person

Job Type: Full-time

Pay: $62,500.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person