1 Technical Writer II Job in Center, PA

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Technical Writer II

Shift4

Center, PA | Full Time

$65k-81k (estimate)

1 Week Ago

Technical Writer II

Shift4 Center, PA

$65k-81k (estimate)

Full Time 1 Week Ago

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Shift4 is Hiring a Technical Writer II Near Center, PA

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.Come join the Shift4 Knowledge Management team as a Technical Writer II. As part of the Shift4 Transformation division, our Knowledge Management team creates content to enable learning and world-class performance for our employees, sales partners and product end users. We are looking for a writer that is passionate about contributing to a learning culture through awesome user experiences. Responsibilities:

Review, design, write and edit technical and process documentation following Shift4’s guidelines.
Engage and collaborate with user feedback to address content gaps, respond directly to feedback, and promote continuous improvement of documentation experience.
Establish strong relationships with business stakeholders by delivering on project specifications and deadlines.
Work cross-functionally with departments and support teams to create meaningful documentation that is clear, actionable and engaging for the intended audience.
Meet document project milestones on time and advocate for documentation best practices.
Standout idea generator and problem solver. Desire to bring proactive innovation and creative thinking to projects to meet new goals and outcomes.
Ability to work in a fast paced environment.
Must be able to work effectively in both ‘one-on-one’ and team environments.

Qualifications:

3 years writing experience with hands-on experience creating documentation.
Detail-oriented, organized, and able to deliver high quality documentation.
Excellent writing, editing, and communication skills.
Ability to multi-task with multiple deadlines and/or milestone requirements.
Strong research and information gathering skills.
Experience using Salesforce Service Cloud or Zendesk preferred.
Understanding of Point of Sale and Payments industry is a plus.
Experience with Knowledge Centered Service is a plus
Candidates will be required to submit samples of their writing as part of the interview process.

Job Summary

JOB TYPE

Full Time

SALARY

$65k-81k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

07/11/2024

WEBSITE

shift4.com

HEADQUARTERS

ALLENTOWN, PA

SIZE

500 - 1,000

FOUNDED

1994

TYPE

Public

CEO

JARED ISAACMAN

REVENUE

$500M - $1B

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About Shift4

Shift4 is a Pennsylvania-based omnichannel platform that offers solutions including payment processing and POS management for industries such as retail and hospitality.

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The following is the career advancement route for Technical Writer II positions, which can be used as a reference in future career path planning. As a Technical Writer II, it can be promoted into senior positions as a Technical Writer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Writer II. You can explore the career advancement for a Technical Writer II below and select your interested title to get hiring information.