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As a Technical Support Representative, you'll be responsible for helping customers with Shift4shop e-commerce issues. You'll use your training to apply logical troubleshooting methods and analyze call, ticket, or chat logs to identify trends and underlying problems. You'll also provide customer support through various channels like email, tickets, phone, and chat, ensuring that interactions are timely and coordinated. In addition, you'll need to develop a deep understanding of the software and services customers use, and demonstrate excellent interpersonal and customer service skills.
Qualifications
Full Time
$35k-44k (estimate)
02/22/2024
07/07/2024
shift4.com
ALLENTOWN, PA
500 - 1,000
1994
Public
JARED ISAACMAN
$500M - $1B
Shift4 is a Pennsylvania-based omnichannel platform that offers solutions including payment processing and POS management for industries such as retail and hospitality.
The job skills required for Technical Support Representative I include Customer Service, Troubleshooting, Technical Support, Customer Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative I positions, which can be used as a reference in future career path planning. As a Technical Support Representative I, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative I. You can explore the career advancement for a Technical Support Representative I below and select your interested title to get hiring information.