18 Customer Service Agent Jobs in Valencia, CA
Shield Healthcare is Hiring a Customer Service Agent Near Valencia, CA
Job Description
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
- Handle incoming and outgoing customer service calls (average 75 per shift)
- Resolve common customer concerns
- Accurately enter customer order information into Customer Relationship Management database
- Process documentation requests for initials orders, renewals, and addendums
- Meet monthly performance expectations as assigned by Management
QUALIFICATIONS:
- Minimum 1-year customer service experience
- Ability to multi-task
- Demonstrated problem solving ability
- Excellent verbal and written communication skills
- Ability to speak, read and write in English, Spanish preferred
SALARY & BENEFITS:
- $17-34/hour, typical starting pay $19-20/hour
- Medical, Dental and Vision (Eligible first day of employment)
- Flexible Spending Account
- Life & Disability Insurance
- 401(k) with Company Match
- Vacation and Sick Days
- Paid Holidays
- Education Assistance
- Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Job Summary
Full Time
$55k-71k (estimate)
04/22/2024
05/11/2024
shieldhealthcare.com
VALENCIA, CA
200 - 500
1957
JAMES W SNELL
$10M - $50M
Retail
Related Companies
About Shield Healthcare
With 60 years of pharmacy and medical supply experience, Shield is a leading provider of incontinence, urological, ostomy, enteral nutrition, breastfeeding and wound care supplies. Our mission is to serve the medical supply needs of patients at home with excellence, compassion and exceptional service. We offer direct billing to Medi-Cal, Medicaid, Medicare and managed care plans. Shield HealthCare benefits include on-staff product experts, including Registered Dietitians and Lifestyle Specialists to support patients and their families. Since 2007, Shield HealthCare has been granted formal accr...editation status by the Community Health Accreditation Program's (CHAP) Board of Review. From our 2016 annual customer survey of more than 4,000 active customers conducted by Press Ganey Associates Inc., we are proud to say that 99% of our customers would recommend us to friends and family. Shield HealthCare is firmly committed to community involvement, supporting a variety of health organizations and causes each year. We also advocate for and support our customers by: Engaging advocates for legislative support for home care benefits Participating in Medicare advisory groups in all regions Emphasizing compliance with insurance carrier regulations Taking leadership in state supplier associations Dedicated to employee achievement, Shield HealthCare provides over 20,000 hours of ongoing employee training every year. We also support health care professionals and the caregiving community through educational in-services, nursing education days, webinars, educational materials, and more than 1,200 articles and videos featured in our vibrant, interactive online communities. For more information on joining our team, visit www.shieldhealthcare.com/careers.
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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
