Job Summary

The Returns Support Coordinator position resides within the Returns Support Department. This individual acts as a liaison between the Inside Sales Department and the Returns Department.

This position is required to report to the SHI Somerset, NJ office location as determined by management. 

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

• Act as a liaison between Inside Sales Department, and Returns Department
• Process return orders for sales reps, and follow through with updates until product is returned
• Provide outstanding customer service and support to all internal and external contacts
• Build and maintain professional relationships with new and existing vendors and partners, as well as with the Enterprise Solutions Group, Purchasing, Accounting, and a variety of other internal and external contacts
• Utilize proper resources to locate tracking of products, invoices and credit memos and availability of products located within the SHI Returns Department
• Providing updates to SHI Inside Sales Reps so customers can be updated and receive World Class Support from SHI
• Take initiative to research and resolve issues – building internal and external relationships to make Returns process more efficient

Qualifications

• High School diploma/GED
• MS Office experience 

Required Skills

• Excellent World Class Support and follow through skills
• Outstanding attention to detail and problem solving capabilities
• Ability to learn fast, absorb knowledge, and apply newly learned information on a daily basis
• Strong planning, organization, time management, and prioritization skills
• Positive attitude and passionate about company success 
• Exceptional written and verbal communication skills
• Self-motivated with the ability to work in a fast-paced and constantly-changing environmen
• Proficiency in the following applications/platforms:
  • Office 2010, specifically Word, Excel, and Outlook
  • Office 2013 applications and Windows 10 utilization are a plus

Preferred Qualifications/Skills:

• Bachelor’s Degree with a minimum 3.0 GPA
• Proficiency in the following applications/platforms:
• Microsoft SharePoint / MySHI utilization
• AX
• CRM
• BI
• General understanding of our company's sales and order processing
• Experience conducting online meetings & conference calls using Microsoft Live Meeting 2007 / Lync 2010, or other web conferencing platform

Unique Requirements

• Flexible availability for month/quarter/year ends

Additional Information

• The estimated annual pay range for this position is $37,000 - $45,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status