Job Summary

The Integration Data Center Technician will assemble racks which include servers, networking devices, storage, cables and other data center equipment. The technician will integrate the hardware to complete the customer’s datacenter solution. The Data Center Tech will complete all aspects of the build by following runbooks and quality control checklists, that outline the defined procedures and instructions. The Data Center Tech will report to the Lead Integration Data Center Tech.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Responsibilities include, but are not limited to:

• Use AX to check equipment in and validate against Bill of Material
• Install components into the rack following the rack elevation diagram
• Install cables and labels as documented in the runbook
• Power on components and check for failures by monitoring lights and display diagnostics
• Complete power redundancy testing by failing over power strip A and then power strip B
• Configure servers and complete documented bench testing
• Complete configuration updates as documented per customer’s requirement
• Follow Quality Control processes and documentation specific to build type and customer
• Follow detailed oral and written instructions in the installation/removal and repair of electronic equipment.
• Read and comprehend technical manuals, troubleshooting guides, manufacturers specifications, and equipment displays/monitors
• Make support calls to vendor to open tickets for failed components
• Complete IP updates on management interfaces
• Install license keys
• Complete BIOS and firmware updates
• Capture network interface MACs and save the data
• Capture and merge data and post to internal systems
• Acquire additional skills to maintain technical competencies

Qualifications

• Associates Degree in Computer Science related field, or Technical certifications such as A or Server or relevant work experience required
• Minimum 2 years of experience with rack and stack and structured cabling across multiple manufacturers
• Minimum 1 year experience working with a team that focused on a common rack integration project or build

Required Skills

• Ability to work under tight time constraints and meet strict deadlines
• Technical problem-solving skills
• Ability to pay attention to detail
• Ability to work with several teams and manage multiple rack integration projects that are running simultaneously
• Ability to comprehend technical documentation, including VISIO diagrams, and be able to transfer that logical information into a physical build.
• Organizational and planning skills
• Troubleshooting skills
• Structured cable routing skills

Preferred Qualifications/Skills:

• Knowledge of configuration and SHI warehouse processes
• Some knowledge of servers, storage, networking and associated debugging skills
• Knowledge of AX, specifically as it relates to config check in / check out and order processing

Unique Requirements

• May be required to work onsite in the customer data center
• May be required to stoop, bend, kneel and squat for extended periods of time
• May be required to lift and move items up to 50 pounds
• May be required to work over time

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Additional Information

• The estimated annual pay range for this position is $35,000 - $60,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status