Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are.

The Resident Relations Coordinator will be onsite at the management office front desk area to greet and direct current / perspective residents with a welcoming, positive attitude.

Accountable for performing general receptionist, daily administrative duties and effective communication in order to provide a fiscally sound, well-maintained and socially healthy apartment community.

Schedule - Monday and Friday : 8am-5pm, Tuesday-Thursday : 9am-6pm

ESSENTIAL FUNCTIONS

• Welcomes and greets residents, visitors, and company personnel visiting the office.
• Answers phone calls within three rings and directs them to the proper person / department.
• Provides residents with information to answer questions and resolve concerns.
• Ensures resident needs are met by providing directions, explaining documents.
• Leads resident event coordination, planning, and execution.
• Surveys current residents and prospects for desired services.
• Delivers resident notices for facility upgrades, construction, and resident relocation requirements.
• Assists with resident retention program development.
• Assists residents with Tax Credit compliance paperwork required per their lease.
• Partners with teams to enter new Work Order requests from residents and / or staff.
• Assists leasing / property management team with answering phones, monitoring faxes, rent collections, and compliance processing.
• Performs office support tasks such as filing, sorting mail, mass mailings and photocopying.
• Assists with Resident move in / out scheduling inspection and follow up to close out files as needed.
• Keeps Property Manager informed at all times in the areas of resident complaints, suggestions for improvement of property performance, potential property liabilities or hazards, etc.
• Responsible for managing property calendar and email inbox ensuring communication is responded to or forwarded to the correct person / department.
• Maintains key log for all vendors, visitors, etc.

Last updated : 2024-05-23