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Customer Experience Specialist (Leasing/Customer Service)
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$56k-72k (estimate)
Full Time 1 Day Ago
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Cottonwood Residential is Hiring a Customer Experience Specialist (Leasing/Customer Service) Near Tampa, FL

Hiring Immediately! Part Time Customer Experience Specialist at the Marq at Highland Park in Tampa, FL!
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Marq at Highland Park Apartments.
In this role you will work part time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
  • Put your upbeat attitude, communication skills, and creativity into action
  • Stand and smile when greeting all customers including prospects, residents and vendors when they enter the office
  • Provide courteous and prompt responses to all resident and prospect inquires via phone, email and text
  • Answer all phone calls to the property and take detailed notes and information
  • Ensure apartments are ready to show daily and for upcoming move-ins
  • Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents
  • Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters
  • Assist in planning community events and social media marketing
  • Organize package room daily as packages are delivered
  • Maintain community related communications and vendor relationships
  • Begin to kick start your career with room to grow into future management position.
Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last!

Job Summary

JOB TYPE

Full Time

SALARY

$56k-72k (estimate)

POST DATE

05/26/2024

EXPIRATION DATE

06/09/2024

WEBSITE

cottonwoodres.com

HEADQUARTERS

Salt Lake City, UT

SIZE

200 - 500

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The following is the career advancement route for Customer Experience Specialist (Leasing/Customer Service) positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist (Leasing/Customer Service), it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist (Leasing/Customer Service). You can explore the career advancement for a Customer Experience Specialist (Leasing/Customer Service) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Specialist job description and responsibilities

Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.

01/31/2022: Killeen, TX

Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.

12/26/2021: Huntsville, AL

Complete prioritisation of customer support requests, providing solutions through online and over the phone support.

01/31/2022: Detroit, MI

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

01/12/2022: Mcallen, TX

Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.

01/27/2022: Parkersburg, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Specialist jobs

Customer experience specialist job description get to make a difference every single time they go to work.

02/02/2022: Salisbury, NC

Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.

12/13/2021: Wichita, KS

Exercise good service and business judgment with end goal of customer satisfaction.

01/12/2022: San Diego, CA

Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.

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Must possess excellent customer service attitude/skills.

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Step 3: View the best colleges and universities for Customer Experience Specialist.

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