ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we are proud to have achieved the 5-Star Quality Rating, ranking us in the top 13.6% of hospitals rated by the Centers for Medicare and Medicaid Services. We believe that our ability to deliver excellent healthcare begins with our people, and we are proud of our more than 750 skilled, experienced, and caring employees. We have over 100 providers who specialize in 25 areas of expertise. Our facility is state-of-the-art, and we are dedicated to providing outstanding patient-centered care.
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Nestled at the foothills of the Big Horn Mountains in northern Wyoming, spectacular scenery and outdoor activities abound. Our hospital has the latest technology and equipment comparative to that of many larger facilities, and you will find our staff is friendly, compassionate, caring, and courteous. We focus on creating and nurturing a workplace that encourages, recognizes, and rewards individual effort and creativity. Leadership is responsive to changing modes of healthcare delivery and adapts accordingly. We value effective communication and honesty and believe teamwork based on mutual respect is key to success.

JOB SUMMARY

This position will technically support of desktop computers, applications, and related technology. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network services and associated equipment.

ESSENTIAL JOB FUNCTIONS

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Managing and maintaining Microsoft Office products, other desktop software, and assisting with telephone / fax systems.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from users.
• Works with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Orders computer supplies.

POSITION QUALIFICATIONS
Education / Experience / License and Certifications

• High school diploma or general equivalency diploma (GED), required.
• Currently Enrolled in a Computer Science (Or similar) degree program.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers.
• Experience troubleshooting basic network, software, printing problems.

Additional Skills

• Ability to communicate in English; both verbally and in writing.
• Good communication skills.
• Excellent customer service skills.
• Knowledge of Word, Excel, PowerPoint and Access expected.
• Efficient use of MHSC help desk application is required.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.