POSITION PURPOSE

Provide meeting planners and Sales/Catering managers one reservations point of contact. Handle all reservations aspects of a group and individual business travelers for the Sheraton and Westin Carlsbad Resorts. Handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations, client correspondence relating to reservations and other group reservation functions.

ESSENTIAL FUNCTIONS – AVERAGE % OF TIME

85%

Coordinating group rooms for all applicable properties to include: making a group definite, managing room allotments, inputting rooming lists and auditing group reservations for accuracy. Accurate and timely data entry of group rooming lists reservations into multiple property management systems. Consistent up-to-date communications with applicable Sales teams and those designated on distribution list.

10%

Assisting Individual Business Travelers (IBT) with their Priority Reservations. Ensuring proper follow-up on confirmations and accuracy of billing, notes and VIPs.

5%

Complete projects, reports, etc. as directed from management. Attend and participate in office “line-ups” and departmental meetings as scheduled.

OTHER

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

· Block special request reservations and suites.

· Maintain a clean and well-organized work station.

· File daily reservations and other correspondence.

· Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, Executive Office, and Guest Relations.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

· Must be able to speak, read, write and understand the primary language(s) used in the workplace.

· Must be able to read and write to facilitate the communication process.

· Requires excellent communication skills, both verbal and written.

· Ability to comprehend and retain direction easily.

· Must possess basic computational ability.

· Must possess advanced level computer skills.

· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

· Ability to make decisions with only general policies and procedures available for guidance.

· Proven track record on taking proactive initiatives to improve overall operation results.

· Extremely detail oriented and hands-on.

· Must possess moderate to advanced skills in the follow programs and software, including, but not limited to, Microsoft Office Applications (Word, Excel, Outlook, PowerPoint), Internet search and multi-property management systems.

PHYSICAL DEMANDS

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

· Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.

· Must be able to lift up to 15 lbs. occasionally.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

· Must be able to spend extended lengths of time viewing a computer screen.

· Requires manual dexterity to use and operate all necessary equipment.

· Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

· Education: High school or equivalent education required.

· Experience: Two to five years in a full service branded hotel or resort in a similar capacity. Direct experience in multi-property groups coordination preferred.

LICENSES OR CERTIFICATES

Not applicable.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

OWNERSHIP

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa’s owner or operator.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person