Our Vision and Mission

The Franklin Shelter, as part of Shepherd's House Ministries, exists to transform pain, fear and disconnection into safety, love, and belonging. We seek to create safe, welcoming, and inclusive environments that meet basic needs, allow for rest, promote health, nurture relationships, and illuminate pathways to restoration as individuals work towards personal well-being and sustainable livelihoods.

The Franklin Shelter collaborates closely with our Lighthouse Navigation Center in supporting unhoused community members in Central Oregon. The shelter offers 100 overnight beds, while the Lighthouse Navigation Center provides a day-use area supporting up to 60 participants, offering meals, hygiene access and clean clothing.

The Role of Shelter Welcome Coordinator

This position supports the associate director at the Franklin Shelter. Collaboration with the case management team, community partners, and volunteers is essential in creating pathways to health and recovery for our visitors as they move out of homelessness and into permanent housing. The role involves overseeing reception, assisting visitors, maintaining cleanliness, and ensuring the safe transport of materials. The goal is to maintain a safe, supportive and healing environment for visitors, team members and community members.

Position Overview:

• Title: Franklin Shelter Front Desk Attendant
• Position Status: Full-Time & Hourly (40 hours per week)
• Compensation: $18-20 per hour
• Schedule: Saturday - Wednesday

Why Join Our Team?

Health Insurance: Comprehensive health coverage to ensure your well-being.

Dental Insurance: Dental care included for a healthy smile.

Paid Time Off: Generous paid time off to relax and recharge.

Sick Time: Paid sick time to care for your health without worry.

Room for Growth: Opportunities for professional development and career advancement.

An Excellent Culture: A people-centered, supportive work environment.

Meaningful Impact: Experience the invaluable rewards of serving community members as they pursue stability.

Why Should We Choose You?

1. You demonstrate openness, honesty and authenticity.

2. You empower others through trust-building relationships.

3. You exhibit attention to detail and care for others.

4. You can lead and collaborate effectively.

What Are the Responsibilities of this Role?

1. Provide a welcoming and safe environment for visitors at the Franklin Shelter.

2. Assist in connecting and directing people to services.

3. Maintain a clean and organized reception area.

4. Ensure facitlity security and safety protocols. Ensure shelter operations meet safety standards.

5. Manage office supplies as needed.

6. Coordinate donations effectively with team members.

7. Engage all visitors with kindness and attentiveness.

8. Manage phone calls and messages promptly.

9. Handle mail distribution efficiently.

10. Record and report visitor information accurately.

11. Support visitors in connecting with service providers.

12. Assist volunteers in their roles at the Franklin Shelter.

13. Collaborate on solutions to address homelessness.

14. Fulfill additional duties as assigned by the Associate Director.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Bend, OR 97701: Relocate before starting work (Required)

Work Location: In person