The Logistics Specialist will solicit, quote, and sell local, regional, and domestic shipping services. This will include air, group, van line, flatbed, truckload, and caravan.

Essential Job Duties

• Sell and administer logistics services both in-house and occasionally at show site
• Provide rate quotes with a target defined profit margin
• Provide routing with preferred carrier base
• Set up FTL and LTL loads through preferred carrier program
• Provide customers with proper shipping documents, including shipper letter of instructions, bill of lading, and labels
• Track and trace shipments from pickup through POD
• Invoicing and cash collections for balance dues
• Process and maintain accounting reports for A/R purposes
• Handle overages, shortages, and damages
• Process and resolve claims filed by customers
• All other duties as assigned

• Ability to work overtime and on-call on weekends when required
• At least 1 year of experience selling and servicing shipping or transportation services
• At least 1 year of customer service experience
• Excellent oral and written communication skills
• Ability to organize tasks and meet deadlines
• Experience using web-based shipping vendor websites
• High Proficiency in Windows, Microsoft Office, and ability to use standard office equipment
• College degree preferred but can be substituted for relevant work experience

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusive, and Teamwork
• Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and company
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business need, job requirements and individual qualifications, and merit.