Shenandoah Community Health (SCH) is a Federally Qualified Health Center whose mission is to provide access to healthcare by reducing barriers to care. Our coordinated range of services includes primary care, women's health, behavioral health, oral health, HIV case management, pharmacy, lab, radiology, and a variety of support services. SCH also offers interpretation services for patients whose primary language is not English. Working at SCH is more than just a job, it is an opportunity to impact the lives of the people living in our community. Come join our team! To learn more about SCH, visit www.shencommhealth.com.

Job Summary:

This position is responsible for providing professional nursing duties for the care of mentally ill and emotionally disturbed patients. The RN provides day to day support to the providers in the department by maintaining accurate and up-to-date medical records, communicating with patients through phone and electronic means, processing, and appealing insurance authorizations, and providing hands on care when necessary.

Role & Responsibilities:

• Demonstrates knowledge and skills necessary to provide ongoing written support for all aspects of medical records; thoroughly documents all phone calls and client interactions in EHR accurately and timely

• Collects vital signs and enters data into the EHR.

• Screens medical requests/patient appointments.

• Assists patients by linking and referring appropriately to services not provided by BHS per provider instructions. Educates patients on disease process/medications within their scope of practice.

• Demonstrates knowledge of the ability to appropriately deescalate verbally in crisis situations

• Administers IM injections as needed

• Assists patients in applying to pharmaceutical companies’ patient assistant programs as appropriate by providers.

• Acts as liaison to the pharmaceutical company representatives requesting samples and other materials as needed.

• Processes insurance prior authorizations as needed.

• Helps coordinate lunch presentations weekly with pharmaceutical representatives.

• Always maintain patient confidentiality and privacy according to SCH policies and procedures; uses discretion when discussing patient matters.

• Demonstrates courteous and cooperative behavior; communicates well.

• Maintains positive working relationships.

• Exhibits professional standards through appearance and demeanor consistent with SCH standards.

• Demonstrates thorough knowledge of work assignments and performs assignments in a manner to meet quality and timeliness objectives.

• Demonstrates knowledge and understanding of SCH policies and procedures.

• Complies with applicable safety policies and procedures.

Essential Skills and Education Requirements:

• Must be familiar with medication prior authorization process.
• Must be a registered nurse with at least 1 year experience working in behavioral health.
• Must have knowledge of commonly used psychiatric medications including long acting injectables.

Physical Requirements:

• Work is typically performed indoors with frequent sitting, standing, and bending necessary to perform daily job requirements.
• Occasional lifting may also be necessary in this position.