Position: Support Service Specialist - Permanent Supportive Housing

Reports to: Permanent Supportive Housing Manager

Responsibilities

Team Commitment:

· Work mindfully and purposefully as a member of the Permanent Supportive Housing (PSH) team to create an environment of respect, inclusion, learning and productivity.

· Abide by and uphold all policies and procedures, professional codes of conduct, and required guidelines for conduct when working with vulnerable populations.

· Participate in individual and group scheduled supervision as way to increase competencies, work toward professional goals and contribute to the learning environment.

· Participate in PSH team meetings to communicate relevant information on clients, residents and facility issues.

· Attend periodic staff training and all-agency staff meetings.

· Participate as indicated, in all site visits and audits.

Client Specific:

• Conduct support service assessments of each assigned client, identify needs and goals, and help them formulate appropriate goal plans.
• Assist client with locating safe and affordable housing that falls within MSHDA guidelines, and then coordinate with Property Manager to house client.
• Through in-house meetings and community home visits, meet with Permanent Housing clients on an appropriate schedule to discuss progress towards recognized goals, identify potential barriers and relevant solutions, and advocate/provide referrals as appropriate.
• Maintain accurate Support Service case noting documentation and data entry in the Homeless Management Information System in a timely manner.
• Act as a liaison between the client and Property Management to maintain stable housing for client while also maintaining a positive working relationship with Property Management.
• Complete MSHDA Housing Quality Standards training course to become authorized HQS inspector.
• Coordinate inspections of potential housing properties and provide relevant recommendations.
• Review client requests for rent/deposit and utility funds, complete appropriate paperwork and assist in fund distribution.
• File appropriate rental and support service paperwork and submit to Shelter of Flint’s finance department.
• Complete accurate Support Service program statistical reports and provide to the Permanent Housing Supervisor on the first working day of each calendar month.
• Develop and initiate client workshops, meetings and community-based activities as appropriate.
• Perform community-based presentations regarding the Support Service program, its clients and successes.
• Assist in the coordination & implementation of program specific outcome based evaluation measures.
• Assist with the collection and distribution of donated household items.
• Assist with the annual collection and distribution of holiday gifts.
• Other duties as assigned.

Applicant Requirements:

• Minimum Associate's degree; Bachelor’s degree preferred.
• Minimum two years human service experience.
• Experience working with various public housing programs.
• Experience working with the Veteran population preferred.
• Excellent verbal/non-verbal/written communication skills.
• Empathetic listening skills.
• Accuracy in reporting and statistical tabulation.
• Work well both independently and as part of a group.
• Reasonable flexibility with scheduling (some evenings/weekends).
• Experience with property management desired.
• Reliable transportation

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• We are looking for the right candidate to convey positivity to both the clients and team members along with good communication to the team on itineraries, concerns, ideas on a daily basis. We are looking for a highly organized/multi-tasker. Briefly describe your experience in working on a team. (required in order to apply)
• Attention to detail and case file/documentation is critical. Briefly share your experience in providing documentation and gathering information required for case management. (required in order to apply)

Education:

• Associate (Required)

Experience:

• social work, human service or other related,: 2 years (Required)

Work Location: In person