Guest Service Agent

Departments: Front Desk

Basic Function

To ensure guest satisfaction by facilitating a pleasant check-in/check-out, taking care of guest requests and answering phone calls.

Responsibilities

• Must adhere to Shell Island Handbook and Standard Operating Procedures
• Ensuring guest experience at Shell Island is top notch
• Answering phones professionally and making reservations
• Checking guests in/out of hotel
• Communicate with housekeeping and maintenance to satisfy guest needs
• Keep an organized space and prepare team members for future shifts

Physical

Requires grasping, bending, twisting, writing, standing for up to 8 hours at a time, some sitting, walking, repetitive motions, and may on occasion have to lift and carry up to 40 pound.

Skills

Good communication skills, problem solving skills

If interested please apply in person for immediate interview

Shell Island Resort

2700 N Lumina Ave

Wrightsville Beach NC 28480

Job Types: Full-time, Part-time

Pay: $13.75 - $14.25 per hour

Work Location: In person