Position Summary
Works under general supervision of an assigned supervisor to be responsible for the collection of delinquent taxes, returned checks, serving warrants, subpoenas, and citations in a specialized environment.
Pay Grade: 46
Salary Commensurate with Experience and Education Minimum Qualifications
100.00% - 1. Five (5) years of experience in telephone or in-person collection of delinquent revenues including, but not limited to, tax collections, or related experience; AND
2. High school diploma or possess a GED.
3. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities
1. Instructs taxpayers by phone and in person how to pay delinquent business taxes so that they may obtain a current business license.
2. Audit new business license applications and issue new license.
3. Process room occupancy tax returns and collect delinquent taxes, as needed.
4. Process rental car tax returns and collect delinquent taxes as needed.
5. Serves distress warrants, citations, and subpoenas.
6. Check field complaints and check business locations (verification).
7. Locate unregistered businesses and assist taxpayers into compliance.
8. Handles return mail and problem accounts as assigned.
9. Collects bad checks for all County Clerk Offices when necessary.
10. Answers a variety of questions by telephone concerning business or accounts.
11. Operates office machines.
12. Trains new tax collectors in field work.
13. Maintains records and prepares schedules and advises business owners to file yearly schedules.
14. Assists with maintaining the security of the office.
15. Researches records in order to help in collection.
16. Performs other related duties as required or directed. KSA's
KSAs - 1. Knowledge of laws and procedures that apply to Business Tax licenses and permits.
2. Knowledge of office practices, procedures, equipment, and machines.
3. Knowledge of departmental procedures.
4. Knowledge of Microsoft Office Suites (Word, Excel, and Outlook).
5. Knowledge of civil laws and procedures.
6. Knowledge of Shelby County streets and roads.
7. Ability to convey tax information to the public.
8. Ability to deal with the public with understanding tact and courtesy.
9. Ability to exercise good judgment in evaluating decisions, situations, and giving information.
10. Ability to research records and keep accurate records of calls, citations, subpoenas, and warrants.
11. Ability to work closely with the Assessor"s Office and other County departments. Special Requirements
Must possess a valid Tennessee driver"s license or secure one by date of employment. Disclaimer
This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.