8 Automotive Service Advisor Jobs in Stafford, VA
Sheehy Auto Stores is Hiring an Automotive Service Advisor Near Stafford, VA
Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.
- Health, Vision, and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) and profit sharing
- Compensation based on experience and performance
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of the progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs to customers
- Handle minor customer concerns and complaints
- Keep the Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores by dealership standards
- Previous experience as a Service Advisor is preferred
- Reynolds & Reynolds or similar DMS proficiency preferred
- Must have strong customer communication skills both in-person and on the phone
- Strong organizational skills
- Must be able to manage in a fast-paced work environment with limited supervision
- Comply with all federal, state and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
- Authorized to work in the USA
- Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
- Must have a valid driver's license
Sheehy Auto Stores is an Equal Employment Opportunity Employer
Job Summary
Full Time
Retail
$49k-61k (estimate)
05/22/2024
06/30/2024
sheehy.com
ELLICOTT CITY, MD
100 - 200
1965
$50M - $200M
Retail
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About Sheehy Auto Stores
Sheehy Ford was opened in 1966 by Vincent Sheehy,III in Marlow Heights, MD next to the new D.C. Beltway. The store was immediately successful because of our customer commitment, and by 1975 had become the largest Ford dealership in the country. In the 1990's, several franchises were added with the Sheehy name. Today, we represent many quality brands throughout the Mid-Atlantic. We represent some of the best brands in the automotive industry, but it's our team members that make all the difference. Brand knowledge and quality customer service doesn't just happen. We take the time to hire the rig...ht people who share our commitment to customer excellence. Once we have identified you as a fit with the company, we provide the skills training necessary for you to be successful in a career with Sheehy. Join The Winning Team. SHEEHY One Team Building a Lasting Relationship With Each Customer Based on Trust. If you are a college graduate, looking for a company that offers the following... 1) Great sales experience, guiding customers who are making big financial decisions. 2) The opportunity to move through an organization quickly based on your drive and performance. 3) First year pay of $50K-$80K, with long-term income growth,limited only by your ability and desire. 4) The belief that we succeed when you succeed. 5) A retail environment with work/life balance. 6) Best-in-the-industry training within Sheehy University. Sheehy Auto Stores could be the company for you.
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The following is the career advancement route for Automotive Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor. You can explore the career advancement for an Automotive Service Advisor below and select your interested title to get hiring information.
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