Purpose

As a primary contact for customers, the Scan Coordinator provides friendly, courteous, and helpful service. The Scan Coordinator is responsible for price accuracy and tag integrity throughout the store.

Ensures the price tags that are placed throughout the store are consistent with item prices as recorded in the store computer.

The Scan Coordinator is responsible for acceptable price accuracy and tag integrity compliance scores. Researches and corrects price discrepancies.

Prints and hangs shelf tags and display signs in the correct place. Assists departments with price changes. Communicates all pricing errors to the applicable pricing team.

Executes price cycles. Audits prices throughout the store for accuracy.

Job Responsibilities and Accountabilities

• Provides prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner.
• Genuinely thanks each customer and invites them back.
• Assists customers by : (examples include)

o escorting them to the products they’re looking for

o securing products that are out of reach

o loading or unloading heavy items

o making note of and passing along customer suggestions or requests

o performing other tasks in every way possible to enhance the shopping experience.

• Answers the store telephone promptly when asked to, and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Analyze and resolve scanning issues, or assist associates in solving scanning problems.
• Access software to perform edits, update files, and print shelf tags.
• Researches scanning issues by utilizing store level databases and or communicating with pricing department at Store Support Center.
• Hangs replacement / description change labels received in weekly label packets.
• Collaborates with Checkout to communicate any point-of-sale discrepancies via the appropriate channels.
• Ensures signage and temporary replacement labels meet Division standards, as well as comply with local regulatory guidelines in regards to unit pricing, expiration dates, and other label format issues.
• Performs daily technical scanning operations as defined by Division standards.
• Has the ability to train store personnel on various scanning duties.
• Responsible for executing price change batches in proper date and numeric sequence and order. If performed by other associates, will monitor to ensure correct procedures were followed.
• Ensures markdown pricing is current, properly logged, and reviewed weekly.
• Conducts weekly section scan verifications as scheduled or after completion of store reset; adjusts pricing discrepancies when found;

runs necessary reports and files as proof of section verification completion.

• Responds immediately to pricing correction directives sent from Division; ensures, with management assistance, such pricing corrections are being addressed quickly and thoroughly in their absence.
• Keeps all appropriate pricing records and paperwork for the designated amount of time defined by Division standards.
• Understands the Division Scan Price Guarantee and assists management in its implementation.
• Sorts and organizes entire label packet by date, department, and aisle.
• Reviews, reconciles, and retains various Division reports.
• Researches discrepancies and makes corrections.
• Ensures pricing and scanning guidelines in the store while providing scan accuracy for weekly ads.
• Prints and hangs shelf tags for section resets.
• Assists with price checks and overall quality control of the store.
• Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.
• Protects associates and customers by removing potential hazards from the sales floor in a timely manner.
• May be asked to assist with overnight price changes, hanging tags
• Make signs as determined by management
• Helps with and may decorate for in store events and holidays.
• Assists in other areas of store as deemed necessary by the Store Director and permitted by Collective Bargaining Agreement(s).
• Performs other job related duties and special projects as required.

Job Requirements

Relevant Experience, Education, Certification, Knowledge, Skills and Abilities

• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Ability to adapt to new technology and be proficient in its operation.
• Must be able to understand and follow written, verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
• Must have the ability to solve practical problems and deal with multiple variables as they are presented.
• Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, color vision, and field of vision.
• Must be able to work shifts of varying length and times, including nights, weekends and holidays.

The above describes the general nature of the work performed by the employees assigned to this job and is not necessarily all inclusive.

While intended to be an accurate reflection of the current job, we retain the right to change or assign other duties to this position.

The company offers reasonable accommodations to those with disabilities in accordance with applicable law. Nothing herein creates a contract of employment.

Shaw's / Star Market is an equal opportunity employer.

Last updated : 2024-04-26