Our Member Service Representatives are the faces of theCredit Union, and the primary front-line contact for our members. The MSR'sprimary role is to assist members with their financial transactions andtelephone requests, responds to and resolves problems in a timely manner,creates relationships and establishes rapport with members while maintainingthe image and upholding the values of the Credit Union.
Hours:
Part time: 22-29 hours per week. Shifts may vary between thehours of 8:00am-6:00pm Monday-Friday and 9:00am-12:00pm Saturdays. Thisrole will require 2-3 Saturdays a month.
Role:
To assist members with their financial transactions. Thisincludes but not limited to cash and non-cash depository transactions andaccount administrative task and general member and account support.
Responsibilities:

• Greets each member in a courteous and professional manner.

• Receives and processes member financial transactionsincluding deposits, withdrawals, loan payments, transfers, cashier's checks,money orders and cash advances.

• Accurately balance cash drawer and checks.

• Processes check orders, Instant Issue debit cards and VISAgift cards.

• Cross sells appropriate credit union products andservices.

• Verifies transactions, monitors deposit accounts, andexamines documents for proper endorsement and negotiability. Detects andresolves discrepancies promptly.

• Assist members with travel notes, completion of forms fordisputed and fraudulent transactions.

• Actively listen to account concerns to offer applicableresolution to the member and/or internal member.

• Open Certificates of Deposit for existing members.

• Close accounts as directed.

• Completes mandatory forms such as CTRs.

• Reports suspicious member activity to manager forcompletion of SARs.

• Performs a variety of miscellaneous tasks includingprocessing name and address changes, filing, scanning, computer input,verifying scanning and auditing new accounts.

• Answers phones and responds to member's requests,problems, and complaints in a courteous and professional manner. If applicable,directs them to an appropriate person or department for additional assistance.

• Perform all duties listed above and other related dutiesas assigned.

Knowledge and Skills:
Experience: Up to six months of similar or relatedexperience.
Education: A high school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy areessential elements of the job.
Work involves personal contact with others inside and/or outside theorganization, generally regarding routine matters for purposes of giving orobtaining information which may require some discussion.
Other Skills-
Employees should have:

• Excellent listening and communication skills

• Telephone etiquette

• Problem solving skills

• Organization and attention to detail

• Ability to handle stress and work under pressure

• Member focus and ability to enjoy interactions with people

• Product and service knowledge

• Proficiency with computers, required software (includingfinancial programs and Microsoft Office) is required.

Physical Requirements:
Orientation: This position primarily requires sitting andwalking.
Standing: the ability to stand for an extensive amount oftime.
Talking: The ability to express or exchange ideas by meansof spoken word to communicate information to members and coworkers.
Hearing/Listening: The ability to perceive and react tothe nature of sounds by ear.
Lifting: The ability to occasionally lift/lower objects ofbetween 10 and 25 pounds.
Work Environment: Works in a typical officeenvironment, Lighting and temperature levels will be moderate, and noise levelsare generally quiet.
As a SharePoint employee, you will receive:
Generous PTO offerings
Paid holidays generally include New Year's Day, MLK Day, President's Day,Memorial Day, Independence Day, Columbus Day/Indigenous People's Day, Veteran'sDay, Thanksgiving Day, and Christmas Day, 401(k) with an employer match.
SHAREPOINT CREDIT UNION is an EEO employer -M/F/Vets/Disabled
SHAREPOINT CREDIT UNION is an EEO employer - M/F/Vets/Disabled