Job Description: Patient Consultant

Patient Consultant: Medical Marijuana Dispensary

Position Summary:

We are looking to employ knowledgeable and experienced Patient Consultant/Budtender for dispensary location in Cleveland, OH. The ideal customer representative must be able to maintain a professional appearance at all times. The responsibilities of the Patient Consultant include, but are not limited to, greeting and welcoming patients, assisting patients in selecting suitable cannabis strains, informing the manager of patient complaints and operational issues, and sharing first hand experiences of cannabis products to address patient's concerns. One should also be able to answer patients’ questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.

To be successful as a Patient Consultant, one should keep abreast of the latest developments in cannabis laws to maintain legal compliance. Ultimately, an outstanding Patient Consultant should be able to demonstrate excellent communication and customer service skills by ensuring that patients are well-informed and satisfied with their purchases.

Essential Duties and Responsibilities:

• Advising patients on suitable cannabis products based on their condition, preferences, budgets, and past reactions to different strains of cannabis.
• Processing transaction using dispensary's Point of Sale (POS) System.
• Learn and keep yourself updated about products and services, policies/procedures, industry news and changes in regulations.
• Responds to all patient' questions, concerns or suggestions and takes action when necessary to obtain help from management.
• Ensuring that dispensary interior and exterior remain clean and well organized to provide warm and welcoming environment.
• Educate patient on the safe use of their selected cannabis products
• Correctly weighting, packaging, and labeling cannabis product as per Missouri regulations
• Must be well-versed in various cannabis categories such as strains, hashes, edibles, topicals and accessories. Within each of these categories, the budtender must know the difference between Indica, Sativa and Hybrid strains; with the ability to give the proper recommendations and mg dosage for patients and POS accuracy.
• Maintain in-depth knowledge of the current medical cannabis law, industry trends, and regulations, and communicate changes to staff and patients
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Ensure the safety, security, and satisfaction of both the patients and employees.
• Checking and verifying patients’ identification documents to ensure that they are of legal age.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.

Customer Service:

• Provides superior customer service for vendors and patients
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries

Competencies:

• Minimum of one year experience in customer service industry.
• Thorough understanding of marijuana laws and how they apply to the operations.
• Ability to work in a fast-paced, changing and challenging environment
• Effective time management and ability to multitask
• Accurate data entry and record keeping
• Operates with direct supervision from the Upper Management Team
• Follows established policies/procedures, contributes to the development of new concepts, policies/procedures as necessary to perform job duties and tasks

Other Misc. Requirements:

• Must be 21
• Professional, tidy appearance and good personal hygiene
• Must be on time and ready to work when scheduled with reliable transportation
• 2 years of Cannabis knowledge is required
• Background, fingerprints & Agent ID card required if offered the position. To be completed no less than 2 weeks after being offered the role. If not completed, the offer is no longer valid.

Compensation: Salary will be based on experience

Job Type: Full-time

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• Employee discount
• Health insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person