JOB OVERVIEW: We are now recruiting an IT System Analyst for the beautiful world-class Shangri-La Resort in Afton, OK. Come and have fun meeting new people with the IT Team and enjoy the amenities/perks offered for this position at Shangri-La!

REPORTS TO: Director of IT

ESSENTIAL JOB FUNCTIONS:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

REQUIRED SKILLS AND ABILITIES:

• Problem solving
• Microsoft Office365 & Active Directory
• Networking knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• PC proficiency
• System administration

EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:

• High school diploma, GED, or equivalent
• Prior information technology or systems administration experience preferred or currently seeking higher education
• Familiarity with telephone, office, and point-of-sale, and PMS software a plus
• Prior knowledge with the following systems a plus: Agilysys/InfoGenesis POS, Amadeus HotSOS (ticketing system), DirecTV DRE, mobile device MDMs, and Relay Pro radios

PERFORMANCE STANDARDS:

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.