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Job Title: Front Desk Supervisor
Job Summary: The Front Desk Supervisor at Fairfield Inn & Suites - Huntington will oversee the daily operations of the front desk and ensure exceptional customer service is delivered to all guests. As a key member of the team, the Front Desk Supervisor will be responsible for managing and training front desk staff, handling guest complaints and requests, and ensuring the smooth and efficient operation of the front desk. The Front Desk Supervisor will report directly to the General Manager and will work closely with other departments to ensure a positive guest experience.
Compensation & Benefits: This is a full-time, hourly position with a competitive pay commensurate with experience. Eligible employees will also receive a benefits package, including health & life insurance, travel discounts, vacation.
Responsibilities:
• Manage and train front desk staff, including scheduling, onboarding, and performance evaluations
• Ensure smooth and efficient operation of the front desk, including check-in/check-out processes, room assignments, and handling guest inquiries
• Handle guest complaints and requests in a professional and timely manner
• Monitor room availability and oversee room reservations, cancellations, and changes
• Maintain accurate records of guest transactions and room inventory
• Collaborate with other departments to ensure a positive guest experience and resolve any issues
• Assist with financial reporting and budgeting
• Maintain knowledge of hotel services, promotions, and local attractions to provide guests with accurate information
• Adhere to and enforce hotel policies and procedures
• Ensure compliance with health and safety regulations
• Handle any other tasks or duties assigned by the General Manager
Requirements:
• Prior experience in the hospitality industry and/or customer service supervisory role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and in a team environment
• Proficient in Microsoft Office and hotel management software - FOSSE a plus!
• Willingness to work a flexible schedule, including nights, weekends, and holidays
• Must be able to stand for extended periods and lift up to 30 lbs.
• Must be legally authorized to work in the United States
EEOC Statement: Fairfield Inn & Suites - Huntington is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Full Time
$33k-47k (estimate)
05/31/2024
06/16/2024
fairfield.marriott.com
TURLOCK, CA
1,000 - 3,000
1982
JOSEPH FAN
$50M - $200M
Accommodations
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
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Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.