Job Title: Lead Technician - IT Infrastructure Support
Duration: 12 Months (Possibilities of extension)
Location: Richmond, VA 23234 (Onsite)
Schedule: M-F: 08:00 AM 04:30 PM

Job Description:

Qualifications:

Network administration:

• Familiarity with wired and wireless network architecture.
• Configuration of network switches, routers, SDWAN, etc.
• Troubleshooting LAN/WAN infrastructure.
• Maintain and upgrade network cabling within the Data Center and building cabinets.

End User Device support:

• End user support and customer service experience.
• Experience with Windows 10 and 11 deployment and troubleshooting
• Printers, Scanners, Label Printers
• Office 365, SharePoint
• Manage requests and incidents within a service desk tool.

Server Administration:

• Operating System Windows Server 2016 2022
• Administering sharing and folder privileges
• Racking, cabling, and commissioning servers
• Backup and storage
• Server monitoring and optimization

Firewall:

• General familiarity of firewall technology, configuration, rules, etc.
• Experience working in DMZ and Process Control Networks

Responsibilities:

• Support of general purpose and manufacturing business network systems sitewide.
• Support of network security and business infrastructure for facility.
• Bridges gap between Client in house knowledge and remote support teams.
• Requires knowledge of Active Directory, Domain Controllers, Process Control Networks.
• Requires strong communications and troubleshooting capabilities.