Description

We are looking for a Collections Specialist to join our exceptional team!

Position Summary:
We are looking for a competent Collections Specialist to contact patients and collect outstanding payments. You must be able to coordinate a balance between creating and maintaining positive patient relationships and ensuring timely payments on services provided. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills and an ability to work independently.

We are committed to offering our team a competitive compensation package, including benefits and several other perks:

• Paid Holidays and PTO (Paid Time Off)
• Bonus Program
• 401k
• Health and Vision Insurance
• Supplemental Insurance: Long & Short- Term Disability Coverage, Critical Illness, and Accident Insurance
• Employer paid: Dental, Life Insurance, Care.com membership, & Employee Assistance Program
• Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
• Development and Growth Opportunities

Your contribution to the team includes:

• Monitor accounts to identify outstanding debts
• Investigate historical activity for patient account
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and patient balance issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Must have’s you will need to be successful:

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and databases
• Ability to organize and carry out action plans
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills

Requirements

Your contribution to the team includes:

• Monitor accounts to identify outstanding debts
• Investigate historical activity for patient account
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and patient balance issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status