Seward Community Co-op -Franklin Store

Job Description

Manger on Duty

Purpose: To ensure excellent, proactive customer service, smooth store operations, superb physical plant maintenance, safety and security for all during store hours

Status: Full-time. Reports to the Assistant Store Manager

Pay Level: V

Responsibilities:

Customer Service

·Ensure excellent customer service

·Greet customers and assist with product, navigation, and other questions

·Assist departments as needed

oProvide support for front line staff throughout the store during business hours

oCover breaks in departments when short staffed when possible

oWork with all staff and provide guidance and direction as required

oProvide tools and equipment to staff, BOD, Demo vendors, Classroom support

oHelp staff with complex customer interactions

·Direct and coordinate the work of Parking Lot Attendants and Housekeepers

oAssist with questions, dilemmas and problem solving as issues arise

·Facilitate customer, staff and vendor transactions

oAssist customers with bike tools, loaner locks, auto problems

oDirect, coordinate and communicate service vendor activity

Operations and Maintenance

·Ensure store is opened and closed following security procedures and department protocol

·Ensure smooth operation of store during business hours

·Keep the grounds and parking lot clean, safe, efficient by:

oRemoving litter

oRemoving snow, ice and slush from sidewalks, bus stop and curbs

oAssist Parking Lot Attendants with complex interactions and intervene as needed

·Monitor Help Desk tickets to effectively manage repair and service requests by departments

·Schedule repair and maintenance work coordinating with department needs

·Work with service vendors to maintain inventory of store supplies, such as:

oRugs, linen, paper products, waste bags

oWork with service vendors to maintain store and equipment in excellent condition

oTroubleshoot equipment breakdowns and call vendors for repair and maintenance

oAssist vendors identify and resolve equipment and building problems

oCommunicate necessary maintenance work scheduled to all impacted staff

oEnsure service vendors check in to perform service and check out with MOD re: work performed

·Manage waste stream for effective and conscientious removal of recyclables and trash

·Monitor waste corral for excess debris, unsafe conditions, efficient use of space and effective waste removal schedules and maintain our waste log

·Train all staff in accurate waste stream management, including proper;

oComposting

oComingle and paper recycling

oCardboard compacting

·Ensure clean, orderly store during shifts

·Assign staff lockers, mailboxes as requested and ensure areas are cleaned out as staff moves on

·Help staff maintain a clean, safe environment by routine cleaning of employee refrigerator, freezer and other public space, such as the breakroom, coat room, quiet room and meeting rooms

·Coordinate work of housekeeping staff

oEnsure spills and other hazardous conditions are resolved

oEnsure routine and weekly scheduled tasks are completed

·Check food storage cooler temps at least three times daily to ensure proper function

·Ensure coolers are equipped with visible thermometers

·Produce and test in-house Anolyte and Catholyte cleaning solution

oEnsure sanitizer is potent and effective in food prep areas

oAlert food prep staff if sanitizer equipment fails to produce effective product

oMaintain logs for these tasks

·Training duties may include:

oDeveloping materials and practices for training Operations/all staff

oPolicy, procedure and waste stream management orientation training for all new hires

oStore Security Training for all staff

Safety and Security

·Develop, renew and present Store Security Training required for all new hires

·Review and develop emergency response plans for all foreseeable threats, including:

oFire and evacuation

oSevere weather threat

oPower outage

oEmergency Store Closure

·Manage the Floor Warden Program

oUpdate and refresh orientation to Floor Wardens semi annually

oContinue training new Floor Wardens as they assume new positions

·Ensure safety of staff and customers

oAssist staff travel to parked cars as requested

oAlert staff to current neighborhood security threats

oProvide basic orientation to safe navigation of urban streets

·Maintain store security during shifts, including intervening and/or resolving conflicts with customers

·Coordinate with Customer Service Staff security alerts to effectively intervene/communicate with parties of interest

·Coach CS Staff, FE Staff and all store staff to assist MODs with security protocols

·Review security camera footage to assist resolving questions following camera policy

·Ensure security alarm system is operational and respond to Armor Dispatch as needed

oRespond to overnight alarms, as requested

·Provide feedback to department managers regarding safety and staff issues

·Maintain and facilitate Store Safety Committee per MN/OSHA regulation

·Attend all Manager on Duty meetings

·Other responsibilities as directed by Assistant Store Manager

Qualifications:

Essential

·Proficiency with Microsoft Office products

·Proven effective verbal and written communication skills

·Supervisory experience, including hiring, training and evaluations

·Willingness to work with others in a team atmosphere

·Ability to resolve conflicts and diffuse tense situations

·Excellent communication and customer service skills

·Regular, predictable attendance

·Excellent customer service skills

·English proficiency

Functional

·Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

·Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.

·Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

·Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

·Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

·Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.

Preferred

·Familiarity with co-operative business model and natural foods products

·Multilingual is a plus

·Familiarity with building, equipment and plumbing

·Demonstrated history of superb good judgment

·Adaptability, discernment and creative problem solving ability

·Ability to resolve conflict and diffuse tension

·Comfortable in training and leadership role

·Excellent time management and organizational skills

·Demonstrated ability to work with customers and co-workers from various cultural backgrounds