POSITION: Client Services Specialist

LOCATION: San Diego, California

DESCRIPTION: We are currently seeking an administrative superstar to be our Client Services Specialist that will serve as the main point of contact for our clients.

We are a business – to – business company that currently services an average of 70-90 accounts monthly, and this number keeps growing!

Our Client Service Specialist will manage all contracts, scheduling, service reporting, data entry and billing. This person must possess exceptional organizational/communication/problem solving skills, be computer savvy, have a high attention to detail, previous administrative experience, and a friendly “people-person” mentality. Furthermore, much of the day is spent working independently and requires dependability and excellent time management.

He/she will act as the liaison between our clients and our field department. This person will also be responsible for managing/coordinating the day-to-day activities of our service-based business to ensure our clients remain satisfied/repeat customers that consider our company “best in class”. This person will also take on miscellaneous projects.

Minimum 3 year’s experience working in a professional administrative position.

Experience in property management or property services preferred, but not required.

This is a great opportunity for someone looking to join a growing company and learn the ins and outs of building and running a business.

Our motto is: “this is what we make it.”

RESPONSIBILITIES:

● Administer client onboarding, including contract processing and service scheduling

● Manage and maintain the master schedule of monthly services to be performed

● Prepare service reports and deliver electronically to clients

● Process invoices and follow up on delinquencies

● Prepare annual TCBMP Maintenance Verification forms for clients and submit to city

● Handle stormwater compliance issues that arise on behalf of clients and coordinate solutions

● Call clients and prospects to follow up on open proposals

● Manage all client requests and act as main point of contact

● Meet with clients on phone, by email and in person to ensure they are happy and satisfied with our services

● Manage office supplies, equipment, and purchases

● Prepare proposals and submit for repairs and replacements

● Process purchase orders

● Manage and complete assigned administrative projects

POSITION QUALIFICATIONS:

● Strong attention to detail

● Punctual, present, and reliable

● Able to self-manage and work independently

● Self-starting

● Extremely organized and efficient

● Strong time management skills

● Strong problem-solving and decision-making skills

● Career-oriented / growth-oriented

● Intelligent, intuitive, and capable

● Previous experience with data entry, reporting or clerical tasks

● Excellent communication skills, including spoken and written English

● Friendly and patient

● Strong phone and email correspondence skills

● Mac proficient

● Excellent computer skills

● Good at math

● Experience working with Microsoft Office Suite (Word, Excel) required. Experience in Google suite, QuickBooks and a CRM system preferred but not required.

● Follows directions, guidelines, and proper procedures while also able to present new

ideas for change/improvement

● Genuine interest in learning new things and able to catch on quickly

● Enjoys routine and process yet able to take on and prioritize projects/tasks that arise

● Good memory and ability to recall information related to properties and services

● Professional

● Doesn’t wait to be told what to do. Takes charge and gets things done.

CULTURE QUALIFICATIONS:

● Integrity: You choose to do the right thing, every time. You have strong moral values. You don't cut corners.

● Development / Growth: You have a commitment to personal and professional

development and you see the importance of progress, improvement and growth.

● Transparency: You don’t hide anything. You're open. You only have one face.

● Honesty: You respect the honor system, tell the truth, and say what you need to say with honesty and respect.

● Respect: You are kind and respectful to everyone and everything.

● You have a positive, can-do attitude and a happy, friendly demeanor.

● You are conscientious

● Autonomy: You can take care of yourself and do what you need to do to get your job done.

● Acceptance: You accept change, all people and their differences.

● Learning: You enjoy learning new things and taking on new responsibilities.

● Adaptable: you adjust to change.

● Casual, informal & down to earth, yet professional and serious

● Collaboration: You can work with others and openly discuss all ideas, perspectives and viewpoints to then be able to make good decisions.

● You care about the environment and planet.

● You are responsive and timely in communication. You don’t leave anyone waiting.

COMPENSATION & BENEFITS:

● $23/hr with potential for bonuses/annual increase in base pay

● Paid holiday, vacation and sick time

● 401(k) with 50% employer match after one year

● Employer sponsored Health & Wellness Program after 90 days

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• CRM software: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person