Job Description:

The Crisis Call Diversion Program/Deflection exists to deflect nonviolent behavioral health calls from 911 to a team of behavioral health providers that respond over the phone and in the community to meet the person in crisis where they are and connect to ongoing resources and support.

Will work mostly 3rd shift.

Oversees day-to-day operations of the Deflection program. Creates and maintains staff work schedules, including requests for time off. Provide staffing of runs to determine appropriate intervention and level of care during the crisis. Ensure team is fully assessing each crisis, providing an appropriate level of care, and follow-up throughout the individual’s time of crisis as determined by person in crisis. Ensure continuous quality improvement of Deflection program by monitoring flow from initial call through release from case manager. Ensure team is working collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral. Ensure team is communicating pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible. Ensure team is completing and coordinating accurate, timely, and thorough documentation of all interventions transacted during the work shift. Assist with initial and ongoing training needs of the team. Perform other duties as assigned to assist Unit Manager. Be reasonably available to respond to emergency coverage needs. Facilitate a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation. Attend, participate, and be available to lead weekly team meetings. Utilize person centered and trauma informed approach to each interaction.

EDUCATION

• Bachelor’s Degree.

• Master's degree Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)

EXPERIENCE

• Over four years human/social services experience with a supervisory background, and experience with program management.

• Thorough knowledge of relevant client population characteristics and related crisis response interventions.

• Excellent oral and written communication skills.

• Good interpersonal skills.

• Good public speaking abilities.

• Thorough knowledge of Deflection model and program contract deliverables.

• Good supervisory skills.

PHYSICAL DEMANDS/REQUIREMENTS

• Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds or requires significant periods of walking or standing.

• Exposure to threat of bodily harm from clients or families, or unpleasant situations such as offensive language from callers.

• Normal tasks may involve exposure to blood, bodily fluids, or tissue.

• May involve 24-hour on-call responsibilities.

• Ability to work a flexible schedule including evenings and weekends.

• Valid driver's license required, and met criteria to drive SCS-owned vehicles.

• Must meet all work and background check requirements for the MetroSafe call center.

Time Type:

We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.

• Health & Wellness
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Savings Account
  • Short Term Disability
  • Long Term Disability - Company Paid

• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance - Company Paid
  • Accidental Death & Dismemberment Insurance - Company Paid
  • 403b Retirement Plan with Company Funded Matching
  • Retirement and Financial Planning Services

• Career Development and Growth
  • Tuition Assistance Plans
  • Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
  • Student Loan Repayment Assistance
  • Clinical Supervision toward licensure and reimbursement for certain license applications
  • At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
  • Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
  • Leadership Academy for our rising stars, supervisors, and leaders
  • Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes

• Work Life Balance
  • Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays)
  • Flexible Work Schedules to promote a Healthy Work Life Balance
  • Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being

At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.