Job Summary:
The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.
Primary Duties & Responsibilities:

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
• Routinely communicate with external suppliers to monitor delivery dates
• Send Sales Order Acknowledgement to the customer and communicate order updates
• Complete forms to request new customers, bill to/ship to addresses and/or vendors
• Assist with changes/updates to sales orders and purchase orders
• Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
• Engage necessary resources to resolve order fulfillment issues when they arise
• Follow order fulfillment process for product availability and production determination

Positional Requirements & Qualifications:

• Education & Experience
• Oracle experience preferred, but not required
• High School diploma
• College degree (preferred)
• Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)
• Skills & Abilities:
• Customer-focused attitude (internal/external)
• Highly organized
• Self-directed learner
• Effective time-management
• Detail-oriented
• Must be able to travel and have a clear driving record in accordance to company driving guidelines
• Clear background check and drug/alcohol screening

Essential Physical Functions:

• Travel: less than 5%
• Lifting up to 20 pounds
• Bending, stooping, walking