Job Overview:

Set Solutions are seeking a skilled and experienced Desktop Supervisor to lead the desktop support team for a client in Dallas, TX. This will be a 3 month contract to hire role, they need this person to convert at the end of the contract. The ideal candidate will be responsible for managing the day-to-day operations of desktop support services, ensuring the efficient and effective resolution of hardware and software issues. The Desktop Supervisor will play a crucial role in maintaining a stable and secure desktop computing environment for our organization.

Key Responsibilities:

Team Leadership:Lead and motivate a team of desktop support technicians.
Provide guidance, coaching, and mentorship to team members.
Foster a collaborative and positive work environment.

Technical Support:Oversee the timely resolution of desktop-related issues, including hardware, software, and connectivity problems.
Troubleshoot and diagnose complex desktop problems.
Ensure that service level agreements (SLAs) are met for incident resolution.

Infrastructure Management:Manage desktop hardware and software inventory.
Coordinate desktop deployments, upgrades, and migrations.
Implement and enforce desktop security policies and procedures.

Vendor Coordination:Collaborate with vendors for procurement, support, and warranty services.
Evaluate and recommend desktop-related technologies and solutions.

Documentation and Reporting:Maintain accurate documentation of desktop configurations, procedures, and troubleshooting guides.
Generate regular reports on desktop support metrics and key performance indicators.

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in desktop support or a related field.
• Strong leadership and team management skills.
• In-depth knowledge of desktop operating systems, hardware, and software.
• Excellent problem-solving and troubleshooting abilities.
• Familiarity with ITIL framework is a plus.
• Exceptional communication and interpersonal skills.

Set Solutions, a Trace3 company is working with a client for their position. This role is not with Trace3 but with a valued client.

Job Type: Contract

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Desktop support: 5 years (Preferred)
• Leadership: 3 years (Preferred)

Ability to Commute:

• Dallas, TX (Required)

Work Location: In person