of positions : 1

Position Type : Full-time

Temporary position (4-5 month placement)

Possible permanent placement opportunities available, but not guaranteed.

Non-benefit eligible (ESST / Paid time off benefits eligible only)

Status : Hourly

Summary :

We are seeking an administrative professional to work in our construction department. This person must be a self-motivated, task orientated individual.

They must have the ability to take on new projects and find areas that need improvement within the department and be able to strategize better processes to maximize productivity.

Key Responsibilities :

• Assist with customer service and management of the customer experience
• Monitor and ensure client requirements are followed
• Assist with scheduling all warranty activities
• Enter lead / jobs into the operating system and make sure all information in the project is correct
• Schedule CM initial visit with customer
• Educate customers on process
• Review and validate project file documentation
• Confirm with CM project scope of work is complete
• Maintain customer and client communications
• Support CMs ensuring customer and client agreement on scope and estimate
• Ensure all paperwork is complete with customer and client
• Ensure estimates are distributed to all necessary parties
• Interface with Subcontractors for availability
• Sign up new Subcontractors and maintain insurances and licensing
• Issue POs based on project budget
• Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
• Schedule inspections with building departments
• Update budgets
• Order materials and supplies as needed
• Update project schedule and timeline
• Assist identifying and qualifying resource providers
• Validate completed PO documentation
• Update contract status with change orders and keep customer and client advised
• Maintain Work-in-Progress (WIP) report
• Maintain internal and external communications
• Maintain communication log
• Prepare project reports
• Upon completion, review file documentation and update as necessary
• Manage collections activities
• Perform project close-out

Position Requirements :

• High school diploma / GED
• Superb customer service track record
• Effective written and oral communication
• Intermediate math skills
• Experience in restoration and / or construction preferred

Skills / Physical Demands / Competencies :

• Walking and / or standing throughout the day
• Frequent driving and sitting
• Occasionally may be required to visit job sites and deliver items as needed
• Occasionally exposed to extreme conditions such as heat
• The noise level at individual jobsites can be loud

Pay starts at $20 - $25 an hour based on experience, with the possibility of overtime pay

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise.

SERVPRO franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

All Sample Forms provided by Servpro Industries, LLC to SERVPRO franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.

All Sample Forms are provided for informational purposes and SERVPRO franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Compensation : $20.00 - $25.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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Last updated : 2024-05-10