Description

Production Technician Job Description

PT-7 Each SERVPRO® Franchise is Independently Owned and Operated. Revised 6/12

Primary Role:

Respond to service calls as needed.

Perform services as assigned, following SERVPRO® production guidelines.

Communicate with crew chief to make sure all customer needs are met.

Support crew chief and other production personnel, as needed.

Clean and maintain vehicles, equipment, warehouse, and office areas, as needed.

Results Expected:

Production processes are performed according to guidelines and work orders.

Communications to crew chief and customers are timely.

Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.

1. Executive: Manage Customer Satisfaction

a. Notify crew chief of customer needs and concerns.

• Communicate with crew chief regarding customer needs and successfully meet those needs.

• Report any complaints about the performance of services.

2. Production: Production Processes and Jobsite Support

a. Adhere to 1-4-8 job response.

• Provide personnel availability for response to emergency services as required by SERVPRO® response commitment.

b. Perform production processes following SERVPRO® production guidelines per work order per crew chief directions.

•. Inventory and load the van with equipment, products, and supplies needed for jobs.

• Set up staging area and equipment for each job. • Prepare rooms for cleaning processes.

• Follow EZ Production Guidelines for all production processes. • Assist the crew chief and other production personnel.

• Perform end-of-job/end-of-day cleanup and breakdown.

c. Leave jobsite with a clean and orderly appearance.

• Show respect for customer’s home/property.

d. Follow SERVPRO® uniform policy.

e. Develop production expertise in services, cleaning products, and equipment.

• Participate in training activities on a regular basis.

• Seek certification through the SERVPRO® Employee Certification Training Program (ECTP) and relevant Institute of Inspection,
Cleaning, and Restoration Certification (IICRC) certifications.

• Enroll in all relevant training programs and achieve all relevant production certifications.

• Read equipment and product directions and Material Safety Data Sheets (MSDS) to learn correct usage and application.

• Learn how to properly operate equipment by reading owner’s manuals and from training with other team members.

Requirements

Willingness to work hard and always put the customers' needs first.

Have a "Yes We Can" Attitude