Primary Roles and Responsibilities

1. Customer Satisfaction
a. Assist with customer service and management of the customer experience.
b. Monitor and ensure client requirements are followed.
c. Assist with scheduling all warranty activities.
2. Project Initiation
a. Enter lead/jobs into the operating system and make sure all information in the project is correct.
b. Schedule CM initial visit with customer.
c. Educate customers on process.
d. Review and validate project file documentation.
3. Project Planning
a. Confirm with CM project scope of work is complete.
b. Maintain customer and client communications.
c. Support CMs ensuring customer and client agreement on scope and estimate.
d. Ensure all paperwork is complete with customer and client.
e. Ensure estimates are distributed to all necessary parties.
f. Interface with Subcontractors for availability.
g. Sign up new Subcontractors and maintain insurances and licensing.
h. Issue POs based on project budget.
i. Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
j. Schedule inspections with building departments.
4. Project Execution
a. Update budgets.
b. Order materials and supplies as needed.
c. Update project schedule and timeline.
d. Assist identifying and qualifying resource providers.
e. Validate completed PO documentation.
f. Update contract status with change orders and keep customer and client advised.
g. Maintain Work-in-Progress (WIP) report.
h. Maintain internal and external communications.
i. Maintain communication log.
j. Prepare project reports.
k. Upon project completion review file documentation and update as necessary.
l. Help manage collections activities.
m. Perform project close-out in system

```Requirements```
- Proven experience in project coordination within the construction industry
- Strong knowledge of construction management principles and practices
- Proficiency in estimating and project management software such as Xactimate, Restoration Manager, and ability to learn various industry and proprietary software
- Familiarity with project scheduling tools
- Excellent time management skills and ability to prioritize tasks effectively
- Strong attention to detail and ability to analyze complex information
- Ability to work collaboratively with cross-functional teams
- Excellent communication and interpersonal skills

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $21.01 - $26.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person