11 Reservation/Front Desk Agent Jobs in Kissimmee, FL
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Reservation/Front Desk Agent
$26k-35k (estimate)
Full Time | Business Services
4 Weeks Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
SERVPRO of Saginaw / Bay City is Hiring a Reservation/Front Desk Agent Near Kissimmee, FL
Come join Red Lion Hotel - Lake Buena Vista for this exciting opportunity. We are looking for a Reservations Agent to join our team.
JOB DESCRIPTION:Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures, account billing, and reservations.
ESSENTIAL DUTIES:
Ability to read, write and speak English (multi-lingual a plus) Ability to hear, understand, follow and give written and oral instructions Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers Ability to work with large groups of people, and age groups Ability to plan, organize and conduct a wide variety of activities Ability to work harmoniously with fellow employees and guests Follow all company policies and procedures Ensure uniform and personal appearance are clean and professional Thank guests with genuine appreciation Speak with others using clear and professional language Develop and maintain positive working relationships with others Abilities (<8 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bendingAbility to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height
JOB DESCRIPTION:Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures, account billing, and reservations.
ESSENTIAL DUTIES:
- Manually input reservations into the system that do not directly interface into the property’s system with precision and accuracy
- Establish relationship with online travel agencies and guests to ensure accurate rates and reservations are input into the system
- Ensure settings in the system are correct for reservations that interface with the property’s system
- Ensure all rates, rate codes, market segments and market source codes are correct for each reservation
- Complete billing on all pre-paid reservations arriving for the day
- Review house and PM accounts
- Input group blocks, group rooming list reservations and provide sales with a group rooming list for each group
- Provide excellent guest service to guest inquiries about the hotel property and provide competitive rates
- Reconcile invoices from third party companies to ensure accurate billing and commissions are paid
- Monitor hotel availability to avoid overselling rooms at the property
- Check-in and check-out hotel guests in a confident, professional, and friendly manner
- Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals - ensuring billing accuracy
- Complete all items as listed on shift checklists
- Ensure proper credit card procedures are followed at all times to include checking ID matches credit card information, credit card is swiped, and guest signature on registration slip
- Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
- Issue guest safety deposit boxes as requested.
- Advise guests of any messages, mail, faxes, etc. received for them
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Take, record and relay messages accurately, completely and legibly
- Offer detailed information on the voice mail system to callers and guests wishing to leave messages
- Accept and record wake-up call requests
- Any and all duties assigned by management
- Must have minimum of six months experience working in related field (hospitality preferred)
- Must have reliable transportation
- Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
- Must have full availability and be able to work days, evenings, nights, weekends, and holidays
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$26k-35k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
06/15/2024
WEBSITE
servprosaginawbaycity.com
HEADQUARTERS
Saginaw, MI
SIZE
25 - 50
INDUSTRY
Business Services
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