• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement

• Monitor job file status
• Monitor job file audit status
• Maintain job file work in progress
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

• 2 year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

• Polite, confident, and excellent customer service skills, including listening and questioning skills

• Ability to remain calm and professional during tense or stressful situations

• Excellent organizational skills and strong attention to detail

• Very self-motivated and goal-oriented

• Ability to multi-task

• Capability to work in a fast-paced, team-oriented office environment

• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

• Ability to learn new software, including Xactimate® and proprietary software

• Minimum of HSD/GED preferred

• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.