Title: Airport Systems Support Technician - Part-Time

Location: Reno-Tahoe International Airport (RNO)

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an exciting recruitment opportunity for an Airport Systems Support Technician at Reno-Tahoe International Airport in Reno, NV. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below: 

FLSA Status and Hours: This is a part-time, non-exempt position and requires onsite shift work. Hours are 5:00pm-9:00pm Monday through Friday.

Position Overview: The Airport Systems Support Technician will be responsible for providing L1 technical support for mission-critical Customer Use Passenger Processing Systems. These systems reduce processing time and create a free-flowing terminal which results in passenger satisfaction.

Responsibilities:

• Ensuring that all work meets or exceeds the routine performance criteria as outlined
• Adhere to contractual response and fix times
• Be well presented at all times in line with the Company dress code and conduct yourself in a professional manner. Telephone manner is as important as direct contact
• Ensure that spares, parts and consumable stocks are used correctly, report shortages, low levels, deficiencies or extra requirements to the Operations Support Manager.
• Ensure that items requiring repair are correctly documented and packed ready for transport to the repair provider without undue delay
• Ensure that communication devices are working correctly and procedures for use are being adhered to.

Preferred Qualifications:

• Familiar with LAN/WAN concepts, experience with networking equipment and troubleshooting networking cables
• Experience of all above within site-based customer service environment
• Demonstrated focus on customer service
• Recognized technical experience with A certification or equivalent preferred

Physical Attributes:

• Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required
• Ability to negotiate security checkpoints and screening x/ray access points without assistance. Maintain security clearance at all times
• Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment)
• Ability to carry tools, test equipment and replacement equipment (up to 50lbs), independently and unaided
• Ability to drive standard vehicles without any requirement for modified controls

Benefits:

• 401K including an employer match 
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. 

ServiceTec Culture: 

We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.