Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As the Supply Chain NPI Manager, you'll hold a pivotal role in orchestrating the seamless integration of new hardware products into ServiceNow's cutting-edge data center infrastructure. Your mandate encompasses overseeing every facet of the Supply Chain NPI process, from inception to the readiness of new product generation for production. You'll spearhead eForts to optimize supply chain processes, select vendors, liaise with engineering teams, decipher BOMs requirements, and ensure timely readiness for all BOMs, all while driving operational excellence to meet the dynamic demands of our business.

What you get to do in this role: 

• New Product Introduction (NPI) Planning:
  • Collaborate cross-functionally with teams spanning Engineering, Product Management, TPM, program management, sourcing, and Supply Chain to craft NPI schedules and milestones.
  • Conduct NPI readiness assessments, ensuring supply chain processes, materials, and resources align to support product launches.
  • Identify and mitigate potential risks and bottlenecks that may impede NPI and future production timelines and objectives
• Supply Chain Management:
  • Cultivate relationships with suppliers and VARs (Value Added Reseller) to secure timely component and material deliveries for NPI builds.
  • Implement inventory management strategies to optimize stock levels and minimize excess or obsolete inventory.
  • Negotiate pricing, contracts, and service level agreements with suppliers to drive cost savings and fortify supply chain resilience.
  • Collaborate with engineering to grasp new developments and validate BOM readiness.
• Execution and Coordination:
  • Oversee NPI builds' execution, ensuring adherence to production schedules and maintenance of quality standards.
  • Monitor key performance indicators (KPIs) to gauge NPI performance and pinpoint areas for continuous enhancement.
• Cross-Functional Collaboration:
  • Foster robust relationships with internal stakeholders, including Engineering, HW standard engineering, Supply Chain, and Sourcing, to foster alignment and synergy across functional domains.
  • Serve as a conduit between departments to facilitate communication and troubleshoot issues encountered during the NPI process.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in supply chain management, Engineering, Business Administration, or a related field; MBA or advanced degree preferred.
• 6 years' experience in supply chain management, with a focus on NPI or manufacturing operations.
• Profound understanding of supply chain principles encompassing procurement, planning, logistics, and inventory management.
• Background in the hardware or technology industry, preferably with familiarity in data center infrastructure.
• Demonstrated track record of successfully managing NPI projects from inception to production, delivering results punctually and within budget.
• Superlative communication skills, enabling eFective collaboration with cross functional teams at all organizational tiers.
• Robust analytical and problem-solving aptitude, with a penchant for data interpretation and data-driven decision-making.
• Proficiency in project management tools and software (e.g., Microsoft Project, SAP, Oracle) is advantageous.

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $96,200 - $168,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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