Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking an experienced Senior Principal Inbound Product Manager to lead the development of an SDK for Now Assist, ServiceNow's Generative AI offering. This role is pivotal in driving the evolution and adoption of our Generative AI platform, enabling developers and non-technical users alike to build applications and workflows leveraging Generative AI. You will be at the forefront of applying state-of-the-art language models to Service Management use cases.

What you get to do in this role: 

• Define and execute the product strategy and roadmap for our Now Assist SDK, ensuring it meets the needs of our customers. 
• Work closely with engineering, design, UX research, and customer success teams to deliver compelling product capabilities that enhance developer productivity.
• Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
• Be a full-stack expert on the Generative AI application stack, with exposure to topics ranging from orchestration, AI output evaluation, experimentation, retriever architectures, trust, and governance to conversational platforms.
• Analyze competitive offerings to ensure our SDK remains competitive and innovative. 
• Act as an evangelist for the Now Assist SDK product, representing ServiceNow at industry events, conferences, and with the media. 
• Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity. 

Qualifications

To be successful in this role you have:

• 8 years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Servicenow Platform experience or Product Management experience SDK B2B
• Software Engineering background
• AI experience would be ideal for this role
• Ability to serve as a team lead and coach employees at lower levels

FD21

For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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