Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Design team located within Digital Technology. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. 

What you get to do in this role: 

• Design tools and experiences that make the business work. 
• Drive innovation, GenAI & AI/ML digital interactions that all internal employees utilize. 
• Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. 
• Lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how our employees work around the world. 
• Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives. 

Qualifications

Preferred Qualifications: 

• 10 years of relevant design experience. 
• Experience designing AI/ML, GenAI or other related tools and experiences 
• You are a leader and an effective communicator who can collaborate productively, and bring clarity and priority to new features based on real user needs. You can give and receive feedback.
• You take a goal-centered approach to your designs and have a good grasp of design-thinking methodologies, using empathy and critical thinking to understand and frame problems. 
• You clearly and concisely communicate ideas, perspectives, user research, design problems, and design solutions in a diplomatic and persuasive manner 
• You are able to contribute to multiple projects (at various stages) concurrently, meet deadlines, and adapt quickly to changing priorities in a fast-paced agile environment 
• You can collaborate and negotiate, weighing trade-offs between user impact and levels of effort while still ensuring quality work. 
• You have strong knowledge of UX best practices including mobile-first, responsive design and accessibility standards. 
• You can easily move between considering the forest and paying attention to the trees. 

Basic Qualifications:

• A/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields. 
• Experience participating in the complete product development lifecycle of web and/or software applications. 

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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