Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job DescriptionTeam & Role:We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Design team located within Digital Technology. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.What you get to do in this role:Drive the Go to Market (GTM) UX Design team to deliver great user experiences that will revolutionize collaboration and productivity for our Sales and Operations teamsDirectly lead a team of designers and/or managers to design high-quality, innovative, accessible tools that make our business workDevelop and drive UX strategy across a broad portfolio of GTM productsDrive GTM UX Design and XD vision in collaboration with other Experience Design leadersMentor and coach team in team leadership, design strategy, organizational dynamics and their individual craftPromote and facilitate the adoption of end-to-end design thinking in developing our productsPromote and advance the discipline of Experience DesignWork closely with product management and engineering in UX ideation, innovation and deliveryWork with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem Ensure a seamless experience across desktop and mobile platforms, and beyon QualificationsPreferred Qualifications8 years’ experience in UX design 4 years of experience managing design teams, including managing managers Exceptional ability to guide, lead, and mentor human-centered design best practices and methodsYou are a leader and an effective communicator who can collaborate productively, bring clarity and priority to your team, and drive qualityEnterprise sales product design experience or experience in design for industries or domains that are technicalDemonstrated experience devising and executing a UX strategyDemonstrated experience building and working with robust design systems Ability to understand and distill complex, technical problems into elegant solutions Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment Ability to work with minimal supervision in a fluid, fast-paced, and truly agile environment You can easily move between considering the forest and paying attention to the treesHigh level of initiative, good sense of humor, and a “make it work” ethos Able to travel up to 20% of the yearExperience in designing experiences compliant with WCAG 2.0/2.1 AA guidelines is a plus Basic Qualifications: Bachelor’s Degree (or equivalent experience) in interaction design, human computer interaction, visual design, sociology, psychology, or related disciplinesSolid command of Figma, Sketch, Axure and other design tools Inspiring case studies telling the story of you and your teams’ impact to build insanely great experiences #DTJobsAdditional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.