Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

Team

Come join the Design System team, within the Platform UX Foundations organization, and work with a talented group of PMs, developers, designers, and researchers.

We create web experience capabilities on the Now Platform for developers of all levels and ServiceNow lines of business to quickly build and configure modern applications that unlock meaningful value for their organizations.

Role

As Sr Technical Inbound Product Manager for the Design Systems team, you will be a key contributor to the evolution of the design system for our business lines and our customers. This position will involve elevating to best-in-class design and UX principles across our products, while ensuring we all live up to accessibility standards. You will be working across multiple areas within the design system, including theming, components, and low-code component building. You will work closely with internal teams as well as customers to increase adoption and value of the design system and our products.

This role is extraordinarily collaborative, working with product managers, engineers, designers, researchers, and customers.

What you get to do in this role:

Product Strategy and Planning:

• Drive a strategy and roadmap to simplify how developers consistently employ and optimize shared platform components, capabilities and workflow patterns to deliver the best possible work experience to the users of the applications they develop
• Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
• Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly
• Stay informed of the latest design systems thinking, engaging with the wider community, and bringing valuable findings back to the organization
• Own product feature-based competitive analysis
• Drive the analytics strategy for your area, using them to make data-driven decisions
• Continually define and groom epic and story product roadmap with 3-4 release horizon
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations, and dependencies

Requirements Prioritization and Release Management:

• Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering 
• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU and for features and mandates)
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, etc.
• Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues

Enablement

• Lead internal and external enablement efforts for the design system
• Proactively come up with creative ways to keep internal teams engaging and working with the design system
• Create documentation to enable Outbound PM, Support and Docs team

Customer Insights

• Define key product success metrics and ensure they are instrumented & reviewed
• Understand how customers are using the product, gains & pains, reasons for low usage
• Know top 3-5 customers intimately, their specific use cases, gains & pains

Qualifications

In order to be successful in this role, we need someone who has:

• 5 years of professional experience in Product Management, or commiserate educational experience
• Experience working in Design System
• Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions
• Strategic mindset: able to drive product strategy that achieves strong customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable and technically feasible
• Technically savvy with experience working with developers and designers to craft delightful customer experiences
• Strong prioritization skills and the discipline to focus on high impact activities.... to do this, you must be good at saying, 'no' and having folks accept it.... to do this, you must be good at articulating how prioritized initiatives will benefit them
• Top notch written and oral communication skills
• Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap
• Insights development: empathetic around customer problems, able to distill insights into the right product answer and create insightful narrative from customer feedback
• Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
• Has a track record of productive collaboration with engineers, designers, and other product managers and enjoys working in a highly collaborative environment
• Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate

Bonus Points:

• Experience working with ServiceNow
• Familiarity with SaaS/PaaS Platforms

FD21

For positions in the Bay Area, we offer a base pay of 137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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