Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job DescriptionResponsibilities Manage, monitor and manipulate the server farm behind ServiceNow cloudWork directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer baseEnhance processes and tools necessary to simplify and provide consistent project executionProvide proactive management and innovation to ensure 100% success of ServiceNow cloud automation QualificationsRequiredExperience using the ServiceNow platformUnderstanding of SQL and database conceptsDNS,DHCP and PXE bootIntermediate to advance network troubleshootingExperience in one (or more) scripting languages- JavaScript, Python, Perl, Unix Shell, Power ShellExperience in incident, problem, change management, knowledge-base management, defect & escalation managementTeam collaboration and fit is essentialBasic understanding of enterprise class server hardwareExperience in deploying bare metal serversSomeone with Australian citizenship (preferably with Baseline Clearance)PreferredMinimum five (5) years providing customer facing technical support (Web based products or e-commerce preferred)Basic understanding of ServiceNow asset managementStorage configuration concepts, configuration, and experiencePuppet understanding and configuration managementCoding in various languages, we usually prefer Unix Shell, Python, C, C or JavaScriptAbility to work in shifts or do on-callMonitoring of large and scalable systems, applications and networksMinimum RequirementsUniversity graduate with a Computer Science degree or equivalent.Strong interpersonal communication skills are essential.Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.Why ServiceNowServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. Work-life balance and well-being are our topmost priorities.We offer flexible work arrangements. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business. Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.