Job Description
The SPM Practitioner will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise in their specialization for both process and technology in a client-consulting environment. They will be capable to deliver end to end solutions for customers addressing requirements for both process design and technical architecture.
What you get to do in this role:
Design, build and deploy business outcome driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards
Drives SPM process definition, re-engineering, improvement and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key customer sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement
Identifying areas of SPM process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
Managing and communicating SPM process and business requirements ensuring that the proposed solutions meet the customer's expectations
Provide guidance and deliver successful implementation of the to/be processes in partnership with other members of the project team
Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their SPM processes
Completing, developing and improving required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports
Ensuring process related deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
Invest and maintain expertise in SPM product process capabilities, features and complimentary processes
Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards
Active participant and contributor and thought leader in Communities of Excellence (in Community) that provides mentoring, implementation support, maturity maps and continual improvements
Build Trust and Establish Thought Leadership through Publication Activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the SPM practice portfolio, capabilities, expertise and best practices.
Provide feedback Loop into BU product teams for continual improvement of product process, OOB capabilities, features and interoperability in consideration of customer needs and requirements
Achieve SPM Practice and Individual KPI’s and Metrics as defined
Juggle multiple and complex projects and initiatives