Job Description
ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation.
The Customer Workflow GTM Program Manager will work with cross-functional teams to operationalize new business models and acquisitions. You will design and drive continuous optimization of To to Market & New Product Introduction processes to create repeatable and scalable models for launching new businesses. The ideal candidate has a proven track record of launching products successfully, turning strategy into execution, transforming to drive operational scale to support ServiceNow’s speed of innovation, and delivering business outcomes on time and with high quality. The successful candidate is results-driven, with a bias for action, who brings a strategic approach and thought leadership to achieve desired business outcomes. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.
What you get to do in this role:
Play an active role in launching new business models
Build and execute strategies to gain leverage through Pricing & Packaging changes
Design/optimize businesses processes to support new business model launch
Define and execute program plans with cross-functional teams to ensure commercial & operational readiness for launch.
Ensure comprehensive planning including post sale readiness
Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve GTM objectives