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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

We are looking for a proven and experienced senior sales leader to be responsible for leading the Retail and Consumer Services sales organization in the Eastern United States. This second-line leader will implement and execute growth plans to create demand in the market while leading, developing, and managing a team of field-based sales account teams, including a matrixed Business Unit Solution Sales model. The sales leader will be focused on over-achieving with strong management skills and a consistent track record of exceeding quota in a fast-paced sales environment. They will have a high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for leadership and winning. 

• Develop, communicate, and execute on a plan to grow the strategic accounts business
• Work cross functionally with industry matrix teams to develop industry specific GTM strategies in support of strategic customers
• Manage and lead a team of Sales Directors (1st line), and Account Executives
• Collaborate with business partners across Solutions Consulting, Field Marketing, Customer Success/Impact, Professional Services and Alliance and Channels to ensure alignment on go-to-market strategy 
• Leverage a matrixed sales structure that incorporates Solution Sales teams as an extension of the Field Sales teams 
• Manage your team talent development and consistent recruiting practices 
• Be a trusted advisor and leader who sets a high bar, leading from the front
• Establish and nurture relationships at the highest levels of organizations
• Manage accurate forecasting and communications 
• Drive customer success and value realization practices across your area 

To be successful in this role, we need someone who has:

• 5 years’ experience managing a team of 1st line managers and field-based sales representatives in a matrixed sales environment in the enterprise software space overseeing significant strategic accounts
• A growth mindset 
• Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor 
• A consistent track record of meeting and exceeding team quotas 
• Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing 
• A track record of managing a growing team in different geographical locations 
• Superior knowledge and demonstrated skills of sales techniques, customer interaction, and customer relations 
• Strong forecasting and reporting capabilities 
• A proven and consistent track record selling to enterprise level customers and established relationship at the C-suite level 
• Strong organization, communication, teamwork, presentation, problem solving and time management skills 
• Experience inspiring the team to follow defined best practices 
• The ability to navigate and collaborate through complex opportunities 
• A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills 
• Bachelor's Degree or equivalent 

For positions in New York City, we offer a base pay of $185,450 - $305,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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