1 Lead Tech / Crew Chief Job in Worcester, MA
ServiceMaster Restore 5590 - Plainville is Hiring a Lead Tech / Crew Chief Near Worcester, MA
Benefits & Perks
- Competitive benefits and wages include:
- Competitive wage plus bonus structure
- Medical & Dental Benefits
- 401K Matching Retirement Plan
- Paid Time Off (Vacation, Sick, and Holidays)
- Growing company with opportunities for advancement for those who desire it
- Uniforms and Tools provided
- Option for a flexible schedule
- Paid training provided
- Knowledge of the disaster restoration industry
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
- Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
- Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
- Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
- Completes sketch and scope sheet for estimate, complete drying records using mobile software
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Resolves issues with customers communicates customer issues, daily job activities with key company staff
- Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
- Ensure safety standards are being followed during all active jobs
- Valid Drivers’ License and satisfactory driving record
- Strong verbal and written and communication skills
- Strong problem solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Experience with entering data using a tablet or mobile phone
- Report to work on time in a clean, complete uniform
- Read and follow product label usage instructions
- High school graduate or equivalent
- Valid driver's license and satisfactory driving record
- Good verbal and written and communication skills
- Role models customer service expectations with homeowners, adjusters, vendors etc.
- Knowledge of disaster restoration or construction industry
- Proficient with using mobile software to enter data
- Experience with using Xactimate is preferred but not required
- Must be able to prioritize activities and meet deadlines
- Experience in training and managing others
- Strong problem-solving skills
- Communicates customer issues, job activities with key company staff
- Certifications are preferred, but not required:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Job Summary
Full Time
$83k-108k (estimate)
04/04/2023
05/14/2024
The job skills required for Lead Tech / Crew Chief include Customer Service, Futures, Problem Solving, Sense Of Urgency, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Tech / Crew Chief. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Tech / Crew Chief. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Tech / Crew Chief positions, which can be used as a reference in future career path planning. As a Lead Tech / Crew Chief, it can be promoted into senior positions as a Technical Customer Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Tech / Crew Chief. You can explore the career advancement for a Lead Tech / Crew Chief below and select your interested title to get hiring information.
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