ServiceMaster of Rochester is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Our company is locally owned and employs team members who in the in the very communities we serve. We’re committed to helping make our neighborhoods whole again after the worst happens. For our employees we don't just offer jobs but we offer careers with advancement opportunities.

When you're part of our team, you're joining a group of professionals who do more than rebuild -- they restore.

This is a hands-on role requiring a front-line leader to take responsibility for the company’s efforts to support customers after disaster strikes their homes and businesses. The Lead Tech/ Project Manager inspects new projects, determines, and communicates the planned course of action to the team, monitors the project and adjusts actions to keep the project moving forward while maintain required standards. If you are passionate to turn uncertainty into reassurance and anxiety into hope, we have the perfect opportunity for you.

• Completes assigned jobs according to company processes and standards, maintains quality control, supervises technician(s) assigned to job.
• Completes sketch and scope sheet for estimate, complete drying records using mobile software; delivers complete and accurate scope and sketch, dry logs and photo documentation and customer contract to estimator/coordinator inside team members.
• Interfaces with insurance adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss when needed.
• Multi-tasks to manage work orders, ensure appropriate equipment and supplies are loaded on truck needed for job, prioritizes activities to meet deadlines.
• May train new technicians or key operational and sales team members.

• Experience in leading, training, or managing others in prior role
• Role model our customer service expectations with homeowners, adjusters, vendors etc.
• Valid Drivers’ License and satisfactory driving record

• Applicants must meet the following qualifications:
  - driver's license with a clean driving record
  - ability to lift a minimum of 50 pounds
  - applicants will undergo a criminal background check
  - this business does do random drug testing
  - should be able to work independently or work with/lead a team
  - will show up on time for every work day with a positive attitude
  - will exhibit professionalism, maturity, and the willingness to serve the customer
  - will be responsible for completing insurance company electronic data on every job
  - on call time is required and will be compensated higher than regular work hours
  - have experience in a disaster restoration or related field (preferred but optional)
  - possess or have the ability to obtain IICRC certifications (preferred but optional)