POSITION OVERVIEW:

ServiceMaster CDR is a premier full-service Disaster Restoration company providing the highest quality restoration services with unwavering integrity in Northeast Ohio and Central Texas. Our twelve (12) branch locations are one of the top 5 ServiceMaster franchises in the U.S. Our comprehensive restoration services for commercial and residential include water/mold mitigation, fire/smoke/odor damage, weather damage, contents cleaning/restoration, biohazard/trauma/and vandalism clean-up, emergency board-up and tarping, as well as reconstruction services. We provide 24-hour emergency response and can mobilize nationally for catastrophes. We take great pride in helping our communities in their time of need, rebuilding homes and businesses and restoring lives.

ServiceMaster CDR is seeking a full-time Lead Water Restoration Technician to join our energetic and dynamic team. This position is a pivotal role and supervises a team performing water mitigation services to homes and businesses to return these properties to a safe condition necessary for repairs. 

JOB RESPONSIBILITIES:

• Lead crews of technicians on residential and commercial projects
• Supervise through all phases of water restoration (extraction, demolition, cleaning, equipment setup, monitoring, etc.)
• Proactive communication with homeowners, insurance companies, office staff, and project managers
• Respond to jobs and initiate water mitigation according to IICRC and ServiceMaster standards
• Water extraction / Steam cleaning
• Demolition
• Mold remediation
• Proper setup of professional drying equipment
• Monitor of drying conditions in atmosphere and building materials
• Work daily with a crew of technicians on completing scheduled losses
• Accurate documentation in job management software
• Ability to work within a team environment
• Keeping interior/exterior of vehicle neat and clean
• Maintaining company image - uniform and demeanor
• Takes instruction and stays on task
• Training and developing technicians
• Supervisory responsibility for 2-4 technicians
• Other duties as assigned

EXPERIENCE / SKILLS / EDUCATION:

• High School Diploma or GED from an accredited institution
• Minimum 3 years of experience in the restoration industry
• Prior experience in a lead role supervising staff preferred
• Excellent customer service skills
• Basic knowledge and experience with hand tools
• Good with technology. Ability to use smart phone and tablet
• IICRC WRT and ARD certifications preferred
• Safety/OSHA training/certification preferred

PHYSICAL DEMANDS / WORKING CONDITIONS:

• Ability to work overtime, including some weekends, be available for on-call rotation
• Ability to follow direction, yet take initiative
• Must be able to pass a FIT Test and wear a respirator when needed
• Capable of lifting up to 50 pounds with or without reasonable accommodation
• Physical job that requires working indoors, outdoors, and in varying temperatures depending on the current weather conditions
• Ability to climb ladders, work at ceiling heights and in tight spaces (crawls spaces, attics, etc.)
• Being able & willing to work as part of a team, but also as a self-motivated individual
• Excellent verbal and written communication skills
• Proficient with technology (mobile devices, computers, etc.)
• Strong sense of urgency
• Ability to sit/stand/walk/drive for prolonged periods of time
• Clean driving record, valid driver’s license, and reliable transportation
• Must pass background check

COMPENSATION & BENEFITS

ServiceMaster CDR offers a professional environment, stability, upward mobility, and excellent benefits.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities